DOCUMENT:Q304001  08-MAY-2002  [winnt]
TITLE   :CSRSS May Stop Responding When the Text Mode Console Is Freed
PRODUCT :Microsoft Windows NT
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbWinNT400PreSP7Fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

When you are using a computer that is running Windows NT 4.0, your computer and
the Text-mode console may stop responding (hang). You can use the pointer, but
the graphical user interface (GUI) may not respond. Note that most of the
network-related services may continue to work correctly.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

   Date      Time      Size       File name   Platform
   ---------------------------------------------------
   11-Jul-2001  11:51    327,440  User32.dll  Intel
   26-Mar-2001  19:41  1,254,512  Win32k.sys  Intel
   06-Aug-2001  18:37    175,376  Winsrv.dll  Intel

NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a (SP6a).




STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

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Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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