DOCUMENT:Q304016 11-JUN-2002 [sms] TITLE :SMS: Software Inventory Scans Drive M on Exchange 2000 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== After you run a Systems Management Server (SMS) software inventory scan on a Microsoft Exchange Server 2000-based server, you may notice that the "Last Logged On By" and "Last Logon Time" columns in the Exchange System Manager tool have changed. The "Last Logged On By" column displays "SMSCliToknAcct&" as the account name and the "Last Logon Time" column matches the date and time the software inventory scan last ran. Depending on the number of mailboxes, the software inventory scan could take hours to finish. Note that accessing the mailbox folders on the Exchange Installable File System (IFS) drive (which defaults to drive M) with a domain administrator account has the same effect on the "Last Logged On By" and "Last Logon Time" columns. CAUSE ===== This issue occurs because the SMS Software Inventory agent recognizes the Exchange Server 2000 IFS drive as a fixed drive rather than as an IFS drive and scans the drive during its inventory cycle. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English Service Pack 2 (SP2) version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ---------------------------------------------------------------------- 10-Jun-2001 13:50 67 Compversinv.ini Intel 10-Jun-2001 13:50 284,477 Insinv32.exe Intel 10-Jun-2001 13:50 2.00.1493.2220 104,816 Sinv32.exe Intel 10-Jun-2001 13:50 67 Compversinv.ini Alpha 10-Jun-2001 13:50 512,271 Insinv32.exe Alpha 10-Jun-2001 13:50 2.00.1493.2220 151,824 Sinv32.exe Alpha Note that the fix that is described in Microsoft Knowledge Base article Q241982 also resolves this issue, and vice versa. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q241982 SMS: Substitute Command "Subst" Locks Out SMSCliToknAcct& and SMSCCMBootAcct& Accounts NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. You can make the following registry change to hide the IFS drive from Windows Explorer and prevent SMS from scanning the drive: 1. Start Registry Editor (Regedt32.exe). 2. Locate and click the following value in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EXIFS\Parameters\DriveLetter 3. Change the data value to be blank (clear the M and do not leave a space). 4. Reboot the server. IMPORTANT: Hiding the Exchange IFS drive by modifying the registry value may prevent Microsoft Outlook Web Access (OWA) from functioning properly. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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