DOCUMENT:Q304742 08-MAY-2002 [winnt] TITLE :Event ID: 6008 After Remote Shutdown with an Active Screensaver PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP6a OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0, 4.0 SP6a - Microsoft Windows NT Server versions 4.0, 4.0 SP6a - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== After you shut down your computer remotely (by using the Shutdown.exe tool or a similar tool) while a password-protected screensaver is active, you may receive the following Event 6008 entry in the Event log: The previous system shutdown at time on date was unexpected. CAUSE ===== This problem can occur if Winlogon does not log off the user, and because of this, the screensaver continues. After this occurs, a proper shutdown is not initiated. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ----------------------------------------------------- 11/01/2001 08:59a 343,824 Rpcrt4.dll I386 11/02/2001 06:27a 192,784 Winlogon.exe Alpha 10/16/2001 10:19a 602,896 Rpcrt4.dll I386 11/02/2001 06:22a 275,728 Winlogon.exe Alpha NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a. WORKAROUND ========== To work around this problem, disable the password-protected screensaver. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbenv kbtool Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400sp6 kbWinNTS400search kbWinNTS400 kbWinNTSEnt400SP6a kbWinNTW400SP6a Version : :4.0,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.