DOCUMENT:Q306795 08-MAY-2002 [winnt] TITLE :Services for UNIX Management Console May Hang PRODUCT :Microsoft Windows NT PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kberrmsg w2000sfu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows Services for UNIX, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Internet Explorer 5.5 Service Pack 2 (SP2), Internet Explorer 6, Microsoft Office XP, or Windows Critical Update, the Services for UNIX Management Console may stop responding (hang) and you may receive the following Dr. Watson error message: Application exception occurred: App: obj\i386\mmc.exe (pid=1580) When: 8/21/2001 @ 15:14:22.202 Exception number: c0000005 (access violation) RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following file is available for download from the Microsoft Download Center: English: DownloadDownload Q306795_SFU_2_X86.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=35481) Japanese: DownloadDownload Q306795_SFU_2_X86.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=35504) Release Date: January 16, 2002 For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name ------------------------------------------------------- 09/04/2001 04:40PM 5.2000.328.20 45,056 Sfuwbem.dll STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: sfu ====================================================================== Keywords : kbenv kberrmsg w2000sfu Technology : kbWinServiceUNIX200 kbWinServiceUNIXSearch Version : :2.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.