DOCUMENT:Q308238 06-AUG-2002 [sms] TITLE :SMS Rchelp.sys File Prevents Chkdsk.exe From Running PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbHelpDesk ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start your Microsoft Windows NT-based workstation that is running Systems Management Server (SMS) 2.0 with SMS Remote Control installed, you may receive the following error message: Cannot open volume for direct access CAUSE ===== The preceding error message may occur when a disk check (Chkdsk.exe) that is scheduled to run during startup is unable to run. The SMS Remote Control Helper Driver (Rchelp.sys) evaluates the currently-installed video drivers, and then writes their contents to the \system32\Viddrv.rch file on reboot so that the video accelerator driver can attempt to load the correct driver. The process of writing this file places a lock that prevents Chkdsk.exe from gaining exclusive access to the disk. Because Chkdsk.exe does not have exclusive access to the disk, Chkdsk.exe cannot run. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS 2.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------- 06-Oct-00 23:00 65 Compverremctrl.ini Alpha 06-Oct-00 23:00 4.00.1493.2234 26,480 Rchelp.sys Alpha 06-Oct-00 23:00 2.0.92.08 1,686,036 Remctrl.exe Alpha 06-Oct-00 23:00 65 Compverremctrl.ini Intel 06-Oct-00 23:00 4.00.1493.2234 16,544 Rchelp.sys Intel 06-Oct-00 23:00 2.0.148.00 1,352,209 Remctrl.exe Intel The English post-SMS 2.0 Service Pack 3 (SP3) version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------- 01-Mar-01 23:05 65 Compverremctrl.ini Alpha 01-Mar-01 23:05 4.00.1493.3225 26,480 Rchelp.sys Alpha 01-Mar-01 23:05 2.0.92.09 1,681,799 Remctrl.exe Alpha 01-Mar-01 23:05 65 Compverremctrl.ini Intel 01-Mar-01 23:05 4.00.1493.3225 16,544 Rchelp.sys Intel 01-Mar-01 23:05 2.0.92.09 1,354,289 Remctrl.exe Intel STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ To install the hotfix, use one of the following methods on the SMS site server and on each of the SMS Administrator consoles. Method 1: How to Use the Hotfix Installer ----------------------------------------- NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Note that Q308238.exe is an SMS Installer file that updates specific files on your site server. 2. Log on to the site server by using an account with administrative privileges. 3. Run Q308238.exe, and then follow the instructions in the wizard. You can run the file in quiet mode by using the /s switch. NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Because of this, it may take up to 23 hours for the hotfix files to be propagated to the client computers. To propagate the hotfix in a smaller amount of time, create a software distribution for the Setevnt.exe or Cliutils.exe resource kit tool, and then use the appropriate parameter or parameters to start a CCIM work cycle. For information about the correct syntax to use with these tools, view the resource kit documentation. Method 2: How to Manually Install the Hotfix on the Site Server --------------------------------------------------------------- To manually install the hotfix on the site server: 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. Replace the Remctrl.exe file in the SMS_root\Inboxes\Clicomp.src\Remctrl\Platform folder with the version of the file that you obtain from the hotfix. 3. Replace the Compver.ini file in the SMS_root\Inboxes\Clicomp.src\Remctrl folder with the version of the file that you obtain from the hotfix. Note that you must rename the CompverRemctrl.ini file to Compver.ini. 4. Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. NOTE: The default CCIM polling interval is 23 hours. Because of this, it may take up to 23 hours for the hotfix files to be propagated to the client computers. To propagate the hotfix in a smaller amount of time, create a software distribution for the Setevnt.exe or Cliutils.exe resource kit tool, and then use the appropriate parameter or parameters to start a CCIM work cycle. For information about the correct syntax to use with these tools, view the resource kit documentation. Additional query words: ====================================================================== Keywords : kbenv kberrmsg kbtool kbHelpDesk Technology : kbSMSSearch kbSMS200 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP2,2.0 SP3 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.