DOCUMENT:Q309529  06-AUG-2002  [winnt]
TITLE   :The CASE_IGNORE_NAME Line Has No Effect
PRODUCT :Microsoft Windows NT
PROD/VER::2.0
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbtool

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows Services for UNIX, version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you are using AIX 4.3.3, the sso.conf CASE_IGNORE_NAME line has no effect.
This means that passwords for user names where the case does not match between
UNIX and Windows are not synchronized, and you may receive the following error
messages in the syslog:

   ERR log:
   ssod:[9180]: Bad shadow file - /etc/security.
   ssod:[9180]: Unable to update password for user (user name) (error - 21)

   INFO log:
   ssod:[4966]: Bad shadow file - /etc/security.
   ssod:[4966]: Unable to update password for user (user name) (error - 21)

CAUSE
=====

This problem can occur because of a bug in the current AIX ssod that causes the
password synchronization to fail when the user name case does not match between
Windows and UNIX.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

   Date          Time       Size      File name     
   --------------------------------------------
   17-Oct-2001   16:26      202,392   Ssod.a42



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

MORE INFORMATION
================

This bug as been confirmed to apply to AIX 4.3.3, but it may also apply to other
versions of UNIX/Linux.

NOTE: Make sure that the following lines are in the Sso.conf file:

   "FILE_PATH=/etc/security/passwd"
   "CASE_IGNORE_NAME=1"

Additional query words: sfu

======================================================================
Keywords          : kbenv kberrmsg kbtool 
Technology        : kbWinServiceUNIX200 kbWinServiceUNIXSearch
Version           : :2.0
Hardware          : ALPHA x86
Issue type        : kbprb
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.