DOCUMENT:Q310317 06-AUG-2002 [sms] TITLE :SMS: Access Violation in the SMS_LICENSE_SERVER Service PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP3 OPER/SYS: KEYWORDS:kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== The SMS_LICENSE_SERVER service (Remodbc.exe) may cause an access violation error and create a User.dmp or Drwtsn32.log file, or both. The Drwtsn32.log file refers the SMSCacheGetSzValue function. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------- 1-Mar-2001 20:50 2.00.1493.3198 619,280 Remodbc.exe Alpha 1-Mar-2001 20:50 2.00.1493.3198 365,600 Remodbc.exe i386 NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ Installing the Hotfix --------------------- Using the Hotfix Installer: NOTE: This method is only for Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Q310317.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrative permissions. 3. On the site server, quit the Systems Management Server (SMS) Administrator console. 4. Run Q310317.exe and follow the instructions in the wizard. Manually Installing the Hotfix: To install the hotfix, follow these steps on the SMS site server: 1. Copy the contents of the hotfix (including the subfolders) to a local folder on the site servers and software-metering-role computers that you want to update. 2. Stop the SMS Site Component Manager and SMS Executive services on the SMS site servers on which you are installing the hotfix files. 3. Stop the SMS_LICENSE_SERVER service on all software-metering-role computers. 4. Copy the Remodbc.exe file from the hotfix installation folder to the SMS\Bin\.bin folder on the SMS site servers. 5. Copy the Remodbc.exe file from the hotfix installation folder to the folder on software-metering-role computers (where is the drive and installation folder that was selected during the installation of Software Metering Server). 6. Restart the SMS Site Component Manager and SMS_LICENSE_SERVER services. The SMS Executive service is automatically restarted by Site Component Manager. Additional query words: prodsms SMSCacheGetLValue ====================================================================== Keywords : kbsms200bug Technology : kbSMSSearch kbSMS200SP3 Version : :2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.