DOCUMENT:Q311085 06-AUG-2002 [sms] TITLE :SMS: The Distribution Point Wizard Does Not Delete a Package PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to delete a Systems Management Server (SMS) package by using the Manage Distribution Points Wizard, the package may not be removed from all targeted distribution points. This situation typically occurs if you run the wizard on an SMS site server with child sites that own distribution points with the package. CAUSE ===== This problem is caused by a synchronization issue among the SMS Administrator console, SMS_SQL_MONITOR, and SMS_DISTRIBUTION_MANAGER. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix for Service Pack 3 (SP3) sites should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------------- 01-Mar-2001 23:25 2.0.1493.3217 1,578,912 Basesvr.dll I386 01-Mar-2001 23:25 2.0.1493.3217 540,160 Mmcbasui.dll I386 01-Mar-2001 23:25 2.0.1493.3217 102,080 Sms_mdpt.dll I386 01-Mar-2001 23:25 2.0.1493.3217 4,202,960 Smsprov.dll I386 19-Dec-2001 01:54 252,908 Q311085.exe 01-Mar-2001 23:25 2.0.1493.3217 2,429,712 Basesvr.dll Alpha 01-Mar-2001 23:25 2.0.1493.3217 1,009,424 Mmcbasui.dll Alpha 01-Mar-2001 23:25 2.0.1493.3217 204,048 Sms_mdpt.dll Alpha 01-Mar-2001 23:25 2.0.1493.3217 11,800,848 Smsprov.dll Alpha NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ This behavior may occur if the site server is busy or if you have a remote SQL server with the SMS_SQL_Monitor service. To Install the Hotfix --------------------- In addition to installing this hotfix on the site server and the provider server, install this hotfix on all workstations and servers on which the SMS Administrator console is installed. To install the hotfix, use the appropriate method on the SMS site server. Using the Hotfix Installer: NOTE: You can use this method only on I386-based computers. 1. Copy the hotfix folder structure to a share on your network. Q311085.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrator permissions. 3. On the site server, quit the SMS Administrator console. 4. Run Q311085.exe and follow the instructions in the wizard. Finish any necessary manual installation steps. Installing the Hotfix Manually: Manual installation for the Administrator console: 1. Quit the SMS Administrator console and stop the Windows Management service. 2. Replace the Basesvr.dll file in the \Bin\ folder with the version the hotfix. 3. Replace the Mmcbasui.dll file in the \Bin\ folder with the version from the hotfix. 4. Replace the Sms_mdpt.dll file in the \Bin\ folder with the version from the hotfix. 5. Restart the Windows Management service and the SMS Administrator console. Manual installation for a site server: 1. Quit the SMS Administrator console and stop the Windows Management service and all SMS services. 2. Replace the Basesvr.dll file in the \Bin\ folder with the version from the hotfix. 3. Replace the Mmcbasui.dll file in the \Bin\ folder with the version from the hotfix. 4. Replace the Sms_mdpt.dll file in the \Bin\ folder with the version from the hotfix. 5. Replace the Smsprov.dll file in the \Bin\ folder with the version from the hotfix. 6. Restart the SMS services and the Windows Management service. Manual installation for a remote provider server: 1. Stop the SMS_SQL_MONITOR and Windows Management services. 2. Replace the Basesvr.dll file in the :\Smsprov\Bin\ folder with the version from the hotfix. 3. Replace the Smsprov.dll file in the :\Smsprov\Bin\ folder with the version from the hotfix. 4. Replace the Basesvr.dll file in the \Bin\ folder with the version from the hotfix. 5. Restart the SMS_SQL_MONITOR and Windows Management services. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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