DOCUMENT:Q311462 06-AUG-2002 [sms] TITLE :SMS: User or User Group Advertisements Do Not Run Immediately PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbClient kbsms200bug kbsms200fix kbSoftwareDist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== Mandatory user-based or user group-based advertisements may not run immediately after a user logs on. Depending on the "Refresh interval" value that is defined by the Systems Management Server (SMS) administrator, it may take several minutes for advertisement to be offered to a user. Additionally, if the advertisement is configured to run when the user logs on, the advertisement might not run until the user logs on for the second time. CAUSE ===== Advertised Program Monitor (Smsmon32.exe) starts the Offer data providers when a user logs on only if that user has previously defined a custom "Refresh interval" value for the Offer data providers that is different from the value that is defined in the system-wide site settings. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------------- 01-Mar-2001 22:35 2.0.92.9 654,485 Apasetup.exe Alpha 01-Mar-2001 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 01-Mar-2001 22:35 2.0.92.9 1,925,226 Ccmcore.exe Alpha 01-Mar-2001 22:35 2.0.1493.3219 1,938,704 Clibase.dll Alpha 01-Mar-2001 22:35 2.0.1493.3219 4,441,921 Clicore.exe Alpha 01-Mar-2001 22:20 2.0.1493.3216 125,712 Clisvcl.exe Alpha 01-Mar-2001 22:35 2.0.1493.3219 13,584 Cliver.exe Alpha 01-Mar-2001 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-2001 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 01-Mar-2001 22:20 2.0.1493.3216 73,488 Odpsys32.exe Alpha 01-Mar-2001 22:20 2.0.1493.3216 82,192 Odpusr32.exe Alpha 01-Mar-2001 22:35 2.0.1493.3219 382,224 Smsapm32.exe Alpha 01-Mar-2001 22:20 2.0.92.9 691,596 Swdist32.exe Alpha 01-Mar-2001 22:35 2.0.92.9 394,054 Apasetup.exe I386 01-Mar-2001 13:00 2.0.1493.3125 259,936 Bindclin.dll I386 01-Mar-2001 22:20 2.0.1493.3216 181,584 Ccim32.dll I386 01-Mar-2001 22:35 2.0.92.9 1,324,070 Ccmcore.exe I386 01-Mar-2001 22:35 2.0.1493.3219 1,223,584 Clibase.dll I386 01-Mar-2001 22:35 2.0.1493.3219 3,401,549 Clicore.exe I386 01-Mar-2001 22:20 2.0.1493.3216 88,432 Clisvcl.exe I386 01-Mar-2001 22:35 2.0.1493.3219 8,512 Cliver.exe I386 01-Mar-2001 22:20 2.0.1493.3216 39,264 Cqmgr32.dll I386 01-Mar-2001 13:00 2.0.1493.3125 338,272 Mslmclin.dll I386 01-Mar-2001 13:00 2.0.1493.3125 269,664 Ndsclin.dll I386 01-Mar-2001 22:20 2.0.1493.3216 53,104 Odpsys32.exe I386 01-Mar-2001 22:20 2.0.1493.3216 59,248 Odpusr32.exe I386 01-Mar-2001 22:35 2.0.1493.3219 287,088 Smsapm32.exe I386 01-Mar-2001 22:20 2.0.92.9 637,723 Swdist32.exe I386 01-Mar-2001 22:35 67 Compverbase.ini 01-Mar-2001 22:35 67 Compversmsapm32.ini 01-Mar-2001 22:35 67 Compverswdist.ini NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To work around this problem, you can define a custom refresh interval in Advertised Programs Monitor, or you can run the CLIUTILS.EXE /Start "WNET User Groups Offer Data Provider" command in the user's logon script (or by some other automated method), to force the Offer data provider to start when a user logs on. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ How to Install the Hotfix ------------------------- How to Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Note that Q311462.exe is a Microsoft SMS Installer file that updates specific files on your site server. 2. Log on to the site server by using an account with administrative permissions. 3. On the site server, quit the SMS Administrator console. 4. Run the Q311462.exe tool and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch. How to Install the Hotfix Manually: 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. Replace the Clicore.exe and Ccmcore.exe files in the \Inboxes\Clicomp.src\Base\ folder with the version from the hotfix. 3. Replace the Apasetup.exe file in the \Inboxes\Clicomp.src\smsapm32\ folder with the version from the hotfix. 4. Replace the Swdist32.exe file in the \Inboxes\Clicomp.src\SWDist\ folder with the version from the hotfix. 5. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Base folder with the Compverbase.ini file from the hotfix. Rename the Compverbase.ini file to Compver.ini when you do this. 6. Replace the Compver.ini file in the \Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file from the hotfix. Rename the Compversmsapm32.ini file to Compver.ini when you do this. 7. Replace the Compver.ini file in the \Inboxes\Clicomp.src\swdist folder with the Compverswdist.ini file from the hotfix. Rename the Compverswdist.ini file to Compver.ini when you do this. 8. Replace the following files in the \Bin\ folder with the versions from the hotfix: Bindclin.dll Ccim32.dll Clisvcl.exe Cqmgr32.dll Mslmclin.dll Ndsclin.dll Odpsys32.exe Odpusr32.exe Smsapm32.exe 9. Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Let the updated Compver.ini, Clicore.exe, and Ccmcore.exe files be propagated to all logon points and client access points in the site. Additional query words: prodsms user group logon mandatory ====================================================================== Keywords : kbClient kbsms200bug kbsms200fix kbSoftwareDist Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.