DOCUMENT:Q312086 16-AUG-2002 [winnt] TITLE :Indexing Service Office Filter Cannot Process Trademark Symbol PRODUCT :Microsoft Windows NT PROD/VER::4.0,SP2 OPER/SYS: KEYWORDS:kbenv kbtool kbCOMIS kbWin2000sp3fix kbOfficeXPsp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - the operating system: Microsoft Windows NT 4.0 - the operating system: Microsoft Windows 2000 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== Words that are followed by the "registered trademark" symbol may not be indexed correctly by the Indexing service. CAUSE ===== This problem may be caused by a logic error in the Office filter. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q307841 OFFXP: How to Obtain the Latest Office XP Service Pack Windows NT 4.0 -------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------- 15-Jan-2002 16:32 10,900 Offfilt.dll Intel NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a. Windows 2000 ------------ To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack The English version of this fix should have the following file attributes or later: Date Time Version Size File name ----------------------------------------------------- 14-Jan-2002 14:04 2001.12.4.0 102,000 Offfilt.dll STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 and Microsoft Office XP SP-2 Service Pack 3. MORE INFORMATION ================ For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base: Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base: Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes Additional query words: kbIISCom ====================================================================== Keywords : kbenv kbtool kbCOMIS kbWin2000sp3fix kbOfficeXPsp2fix Technology : kbOSWin2000 kbOSWinSearch kbOSWinNT400 kbOSWinNTSearch kbOSWin2000SP2 Version : :4.0,SP2 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.