DOCUMENT:Q316021 06-AUG-2002 [sms] TITLE :SMS: SMSAPM32 Does Not Remove Software or Create Status Messages PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2,2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbenv kberrmsg kbsetup kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the "Remove software when no longer advertised" advanced SMS program property, the following SMS Status messages may not be generated during software removal by SMSAPM32. Additionally, SMSAPM32 may not remove software that is no longer advertised in the three documented scenarios for software deinstallation (see the "More Information" section of this article for a description of these scenarios). SMSAPM32 Software Uninstall Status Messages ------------------------------------------- 10012 - Uninstall started for advertisement "XXXnnnnn" ("" - ""). Command line: "......." Working Directory: "......." 10013 - The uninstall program for advertisement "XXXnnnnn" failed ("" - ""). A non-zero exit code of n was returned. Possible cause: SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. A non-zero exit code is considered a failure.%nSolution: For more information about the exit code, refer to the documentation for the program you are distributing. 10014 - The uninstall program for advertisement "XXXnnnnn" failed ("" - ""). The failure description was ".......". Possible cause: The uninstall program generated an install status Management Information Format (MIF) file with a status value of Failed.%nSolution: For more information about the failure, refer to the documentation for the program you are distributing. 10015 - The uninstall program for advertisement "XXXnnnnn" completed successfully ("" - ""). An exit code of zero was returned. SMS Advertised Program Manager (APM) determines status for each program it executes. If APM cannot find or correlate any install status Management Information Format (MIF) files for the program, it uses the program's exit code program to determine status. An exit code of zero is considered successful. 10016 - The uninstall program for advertisement "XXXnnnnn" completed successfully ("" - ""). The success description was "........". The program generated an install status Management Information Format (MIF) file with a status value of Success. For more information, see the documentation for the program you are distributing. CAUSE ===== A regression in the software uninstall with SMSAPM32 was introduced in Systems Management Server (SMS) 2.0 Service Pack 2 (SP2). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------ 02-Mar-01 00:30 2.0.92.9 394,290 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 02-Mar-01 00:30 2.0.92.9 1,324,075 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 02-Mar-01 00:30 2.0.1493.3242 3,401,914 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 02-Mar-01 00:00 2.0.92.9 639,507 Swdist32.exe Intel 02-Mar-01 00:30 2.0.92.9 654,799 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 02-Mar-01 00:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 02-Mar-01 00:30 2.0.1493.3242 4,442,598 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 02-Mar-01 00:00 2.0.92.9 693,008 Swdist32.exe Alpha The German post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------ 11-Apr-01 00:30 2.0.92.9 394,903 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 11-Apr-01 00:30 2.0.92.9 1,324,326 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 11-Apr-01 00:30 2.0.1493.3242 3,667,431 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 02-Mar-01 00:30 2.0.1493.3242 8,512 Cliver.exe Intel 02-Mar-01 00:30 67 Compverbase.ini Intel 02-Mar-01 00:30 67 Compversmsapm32.ini Intel 02-Mar-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 11-Apr-01 00:00 2.0.92.9 691,485 Swdist32.exe Intel 11-Apr-01 00:30 2.0.92.9 655,325 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 11-Apr-01 00:30 2.0.92.9 1,925,461 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 11-Apr-01 00:30 2.0.1493.3242 4,803,510 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 13,584 Cliver.exe Alpha 02-Mar-01 00:30 67 Compverbase.ini Alpha 02-Mar-01 00:30 67 Compversmsapm32.ini Alpha 02-Mar-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 11-Apr-01 00:00 2.0.92.9 744,974 Swdist32.exe Alpha The ICP1 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------ 13-Apr-01 00:30 2.0.92.9 394,289 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 13-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 13-Apr-01 00:30 2.0.1493.3442 4,409,037 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 13-Apr-01 00:30 2.0.1493.3442 8,512 Cliver.exe Intel 13-Apr-01 00:30 67 Compverbase.ini Intel 13-Apr-01 00:30 67 Compversmsapm32.ini Intel 13-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 13-Apr-01 00:00 2.0.92.9 838,614 Swdist32.exe Intel 13-Apr-01 00:30 2.0.92.9 654,804 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 13-Apr-01 00:30 2.0.92.9 1,925,231 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 13-Apr-01 00:30 2.0.1493.3442 5,836,309 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 13-Apr-01 00:30 2.0.1493.3442 13,584 Cliver.exe Alpha 13-Apr-01 00:30 67 Compverbase.ini Alpha 13-Apr-01 00:30 67 Compversmsapm32.ini Alpha 13-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 13-Apr-01 00:00 2.0.92.9 892,490 Swdist32.exe Alpha The ICP4 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha The ICP5 post-SMS 2.0 Service Pack 3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------------ 15-Apr-01 00:30 2.0.92.9 394,283 Apasetup.exe Intel 01-Mar-01 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-01 22:20 2.0.1493.3216 181,584 Ccim32.dll Intel 15-Apr-01 00:30 2.0.92.9 1,324,076 Ccmcore.exe Intel 02-Mar-01 00:30 2.0.1493.3242 1,225,120 Clibase.dll Intel 15-Apr-01 00:30 2.0.1493.3642 8,664,572 Clicore.exe Intel 02-Mar-01 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 15-Apr-01 00:30 2.0.1493.3642 8,512 Cliver.exe Intel 15-Apr-01 00:30 67 Compverbase.ini Intel 15-Apr-01 00:30 67 Compversmsapm32.ini Intel 15-Apr-01 00:30 67 Compverswdist.ini Intel 01-Mar-01 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-01 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-01 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-01 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-01 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-01 23:14 2.0.1250.7 762,688 Preinst.exe Intel 02-Mar-01 00:30 2.0.1493.3242 289,136 Smsapm32.exe Intel 15-Apr-01 00:00 2.0.92.9 1,659,025 Swdist32.exe Intel 15-Apr-01 00:30 2.0.92.9 654,800 Apasetup.exe Alpha 01-Mar-01 22:20 2.0.1493.3216 293,648 Ccim32.dll Alpha 15-Apr-01 00:30 2.0.92.9 1,925,230 Ccmcore.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 1,940,240 Clibase.dll Alpha 15-Apr-01 00:30 2.0.1493.3642 11,734,473 Clicore.exe Alpha 02-Mar-01 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 15-Apr-01 00:30 2.0.1493.3642 13,584 Cliver.exe Alpha 15-Apr-01 00:30 67 Compverbase.ini Alpha 15-Apr-01 00:30 67 Compversmsapm32.ini Alpha 15-Apr-01 00:30 67 Compverswdist.ini Alpha 01-Mar-01 22:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-01 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-01 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-01 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-01 00:30 2.0.1493.3242 384,272 Smsapm32.exe Alpha 15-Apr-01 00:00 2.0.92.9 1,714,529 Swdist32.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ The SMS Administrators online manual describes the scenarios under which software will be removed when the advertisement is considered to be revoked on a 32-bit client. The scenarios are: 1. The client is not longer a member of the collection that is specified in the advertisement. 2. The advertisement is deleted. 3. The advertisement expires. Without the application of the hotfix that is described in this article, software uninstall with the "Remove software when it is no longer advertised" option only occurs consistently when the advertisement has expired and the advertisement target is a computer-based collection. If the advertisement target is removed from the collection, or the advertisement is deleted, software uninstall and the associated status messages will not occur as you expect. If the collection to which the advertisement is targeted is made up of User or User Group resources, software uninstall and associated uninstall status messages do not occur. Application of the hotfix that is described in this article provides software uninstall under the three previously described scenarios, whether the advertisement is targeted at a Systems, User, or User Group-based collection. Advertisement status messages for software uninstall are also correctly generated. For more descriptions of the "Remove software when it is no longer advertised" feature, view the SMS Administrator online help under "Distributing software to clients", "Using Programs in Packages", "Create a Program" and then click the Advanced Tab link. How to Install the Hotfix ------------------------- Apply this fix on all of the sites in the SMS hierarchy. To install the fix, use one of the following methods. How to Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. The I386 and Alpha subfolders are required; you must also download them from the Microsoft FTP site. It is important to keep the folder structure intact. The Q316021.exe file is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrator rights. 3. On the site server, quit the SMS Administrator console. 4. Run the Q316021.exe file and follow the instructions in the wizard. The Systems Management Server services are stopped and restarted as part of the installation process. How to Manually Install the Hotfix: 1. Copy the update program file (Q316021.exe) and platform folders to a new folder. The folder structure must be such that the program file is located one folder "above" the platform folders. 2. Quit the SMS Administrator console and stop all SMS services in Control Panel. If the SMS_SITE_BACKUP service is running, stop it. 3. Replace the Clicore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\ folder with the version that is located in the hotfix folder. 4. Replace the Compver.ini that is located in the SMS\Inboxes\Clicomp.src\Base folder with the Compverbase.ini file that is located in the hotfix folder. The file must maintain its original name of Compver.ini. 5. Replace the Ccmcore.exe file that is located in the SMS\Inboxes\Clicomp.src\Base\ folder with the version that is located in the hotfix folder. 6. Replace the Apasetup.exe file that is located in the SMS\Inboxes\Clicomp.src\smsapm32\ folder with the version that is located in the hotfix folder. 7. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\Smsapm32 folder with the Compversmsapm32.ini file that is located in the folder. The file must maintain its original name of Compver.ini. 8. Replace the Swdist32.exe file that is located in the SMS\Inboxes\Clicomp.src\SWDist\ folder with the version that is located in the hotfix folder. 9. Replace the Compver.ini file that is located in the SMS\Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file that is located in the hotfix folder. The file must maintain its original name of Compver.ini. 10. Replace the Bindclin.dll file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 11. Replace the Ccim32.dll file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 12. Replace the Clisvcl.exe file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 13. Replace the Mslmclin.dll file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 14. Replace the Ndsclin.dll file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 15. Replace the Odpsys32.exe file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 16. Replace the Odpusr32.exe file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 17. Replace the SMSAPM32.EXE file that is located in the SMS\Bin\ folder with the version that is located in the hotfix folder. 18. Restart the SMS site services. Additional query words: prodsms ====================================================================== Keywords : kbenv kberrmsg kbsetup kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3 kbSMS200SP4 Version : :2.0 SP2,2.0 SP3,2.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.