DOCUMENT:Q316746 08-MAY-2002 [sna] TITLE :TN3270E Print Jobs Have "Spooling" Status and Do Not Print PRODUCT :Microsoft SNA Server PROD/VER::4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbsna400sp3 kbhis2000 kbhis2000bug kbsna400sp4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0 SP3, 4.0 SP4 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When a host application sends multiple TN3270E print-job requests that are delimited by a begin bracket (BB) and end bracket (EB) sequence, the first print job may print successfully, but the next print job remains in the print queue with a status of "spooling." NOTE: This issue affects only TN3270E print sessions, not TN3287 sessions. CAUSE ===== This behavior occurs because the TN3270 service fails to send the PRINT-EOJ data type to a TN3270E print emulator to signal the end of a print job when it receives the EB sequence from the host application. RESOLUTION ========== SNA Server 4.0 -------------- There is no fix for this issue in SNA Server 4.0 Service Pack 3 (SP3) and SP4. Host Integration Server 2000 ---------------------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: +---------------------------------+ | File name | Date | Time | +---------------------------------+ | tn3servr.exe | 02/06/02 | 09:37 | +---------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ The PRINT-EOJ data type was added to the TN3270E specification in Request for Comments (RFC) 2355, which replaces RFC 1647. The PRINT-EOJ data type was added to provide support for an end-of-job indicator for TN3270E print jobs. For more information about the PRINT-EOJ data type, browse to the following Internet Engineering Task Force (IETF) Web site to see RFC 2355: http://www.ietf.org/rfc/rfc2355.txt TN3287 printing support was added to the TN3270 specification in RFC 1646. For more information about TN3287, browse to the following IETF Web site to see RFC 1646: http://www.ietf.org/rfc/rfc1646.txt For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q149303 TN3287 Support Added to the TN3270 Server Additional query words: ====================================================================== Keywords : kbsna400sp3 kbhis2000 kbhis2000bug kbsna400sp4 Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3 kbSNAServ400SP4 Version : :4.0 SP3,4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.