DOCUMENT:Q318232 06-AUG-2002 [sms] TITLE :SMS: The "BROWSTAT.EXE STATUS" Command Does Not Return a List PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug kbsms200preSP3fix kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When you are troubleshooting browsing services, running the "browstat.exe status" command may not return the server list. For example: Status for domain Domain1 on transport \Device\NetBT_Tcpip_{A6CF5547-5F56-443D-8EDE-EB587696F543} Browsing is active on domain. Master browser name is: SERVER01 Master browser is running build 2195 3 backup servers retrieved from master SERVER01 \\SERVER02 \\SERVER03 \\SERVER04 Unable to retrieve server list from SERVER01: 1230 This problem may occur if a Systems Management Server (SMS) site is installed on the domain master browser. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------ 01-Mar-2001 07:45 2.0.1493.3245 145,680 Colleval.dll Alpha 01-Mar-2001 07:45 2.0.1493.3245 91,024 Colleval.dll I386 01-Mar-2001 07:45 2.0.1493.3245 173,328 Inboxmgr.dll Alpha 01-Mar-2001 07:45 2.0.1493.3245 108,432 Inboxmgr.dll I386 NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To work around this issue, set the set the IsDomainMaster value to No under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser\Parameters registry key, and then restart the Computer Browser service. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ How to Install the Hotfix ------------------------- Install this hotfix on all primary and secondary site servers that may become the master browser. To install the hotfix, use one of the following methods. How to Use the Hotfix Installer: NOTE: Use this method only on Intel-based computers. 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the update file (Q318232.exe) and platform folders to the new folder. The update file must be located one folder "above" the platform folders. 3. From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions. 4. Quit the SMS Administrator console, if it is running. 5. Run Q318232.exe, and follow the instructions in the wizard. How to Manually Install the Hotfix: 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the platform folders that contain the hotfix files to the new folder. 3. From each of the primary and secondary SMS site servers that may become the master browser in your environment, log on to your site server by using an account with administrative permissions. 4. Quit the SMS Administrator console, if it is running. 5. Stop all of the SMS services. 6. Replace the Colleval.dll file in the \Bin\ folder with the version of the file from the hotfix. 7. Replace the Inboxmgr.dll file in the \Bin\ folder with the version of the file from the hotfix. 8. Restart all SMS services. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug kbsms200preSP3fix kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 Version : :2.0 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.