DOCUMENT:Q318420  08-MAY-2002  [winnt]
TITLE   :Computer Hangs with a "Stop 0x0000000A" Error in Netbt.sys
PRODUCT :Microsoft Windows NT
PROD/VER::4.0,4.0 SP6a
OPER/SYS:
KEYWORDS:kbWinNT400nospFix

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The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0, 4.0 SP6a 
 - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP6a 
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SYMPTOMS
========

After you install the Windows NT 4.0 Security Rollup Package (SRP) on a
multiprocessor computer, the computer may periodically stop responding (hang)
with a "Stop 0x0000000A" error in the Netbt.sys driver.

CAUSE
=====

The version of Netbt.sys that is included with the SRP contains a problem that
can cause multiprocessor computers to hang.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

   Date         Time   Size    File name  Platform
   -----------------------------------------------
   17-Apr-2002  18:15  122 KB  Netbt.sys  i386

NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a.



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

======================================================================
Keywords          : kbWinNT400nospFix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400sp6 kbWinNTS400search kbWinNTS400 kbWinNTSEnt400SP6a
Version           : :4.0,4.0 SP6a
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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