DOCUMENT:Q322681  23-JUL-2002  [winnt]
TITLE   :FTP Server Does Not Support Extended Characters
PRODUCT :Microsoft Windows NT
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbWinNT400nospFix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
 - Microsoft Internet Information Server version 4.0 
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SYMPTOMS
========

If you are using File Transfer Protocol (FTP) to transfer files to or from a
Windows NT-based server that is running Microsoft Internet Information Server
4.0, file names may be changed, or you may not be able to locate files and
folders that are on the server. These files or folders contain extended ASCII
characters. Users may also have trouble logging on if a user's user name
contains extended ASCII characters.

CAUSE
=====

The FTP server functionality in Internet Information Server 4.0 does not support
extended characters. The FTP server removes characters that are above ASCII 240
(in decimal values).

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

   Date         Time   Size    File name    Platform
   -------------------------------------------------
   12-Jul-2002  20:32  81,888  Ftpsvc2.dll  I386

NOTE: Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0
Service Pack 6a.



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words: iis

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Keywords          : kbWinNT400nospFix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbiisSearch kbiis400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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