DOCUMENT:Q322967  06-AUG-2002  [sms]
TITLE   :SMS: Client Software Distribution Component May Not Be Upgraded
PRODUCT :Microsoft Systems Management Server
PROD/VER::2.0
OPER/SYS:
KEYWORDS:kbsms200

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The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

After you apply a Systems Management Server (SMS) 2.0 service pack or a
client-side software distribution hotfix, clients may not upgrade their software
distribution client component. The symptoms of this problem may include:

 - The Software Distribution component in the SMS Control Panel tool shows a
   status of "Repair Pending."

 - The client's Ccim32.log file in the %Windir%\MS\SMS\Logs folder contains the
   following entries:

   Component "Software Distribution" needs to be upgraded
   OS Version has changed since the last install of component "Software
   Distribution"
   Component "Software Distribution" install/verify/upgrade last done at 08:42:31
   November 21, 2001
   Client core file version (from cliver.exe) is 2.00.1493.4006
   Warning: Inbox manager token file found
   (\\SERVER01\CAP_SO1\clicomp.box\SWDist\inboxlck.tok), waiting 10 seconds for
   directory refresh to finish...
   Warning: Directory still in use by inbox manager; skipping operations
   Warning - could not find a site CAP with uplevel version of component Software
   Distribution

 - The server's Inboxmgr.log file in the \SMS\Logs folder contains the following
   entry:

   Failed to copy X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to
   X:\CAP_SO1\clicomp.box\SWDist\i386\swdist32.exe because of sharing violation.

WORKAROUND
==========

To work around this issue:

 - Stop the SMS_INBOX_MANAGER component on the site server by using SMS Service
   Manager.

 - Use Computer Management or Server Manager to close all open file connections
   on \CAP_<xxx>\Clicomp.box\SWDist. Repeat this step for all client
   access points (CAPs) that exhibit the issue.

 - Start the SMS_INBOX_MANAGER component on the site server. Verify that the
   component copies the updated Swdist32.exe file. You can see this in the
   Inboxmgr.log file:

   Copying X:\SMS\inboxes\clicomp.src\SWDist\i386\swdist32.exe to
   X:\CAP_S01\clicomp.box\SWDist\i386\swdist32.exe, OK

Note that the Swdist32.exe file in the CAP_S01\Clicomp.box\SWDist\I386 folder on
the CAP should have the same date, size, and version number as the Swdist32.exe
file in the SMS\Inboxes\Clicomp.src\SWDist\I386 folder on the site server.

MORE INFORMATION
================

For more information about deploying SMS service packs, including information
about how to determine if client components are upgraded successfully, visit the
following Microsoft Web site:

   Deploying SMS Service Packs
   (http://www.microsoft.com/smserver/techinfo/deployment/20/deploysms/servicepacks.asp)

Additional query words: prodsms

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Keywords          : kbsms200 
Technology        : kbSMSSearch kbSMS200
Version           : :2.0
Issue type        : kbprb

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