DOCUMENT:Q325103 24-JUN-2002 [sna] TITLE :FIX: COMTI Perfmon Counters Do Not Collect Data by Using MOM PRODUCT :Microsoft SNA Server PROD/VER:: OPER/SYS: KEYWORDS:kbhis2000 kbhis2000bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to view COM Transaction Integrator (COMTI) Performance Monitor counters by using the Microsoft Operations Manager (MOM) client, no data is collected and all of the counters show a value of 0. The same problem can occur with Performance Monitor if your computer is set up to start Performance Monitor before any of the COMTI applications start. CAUSE ===== If the shared memory that is used to store performance data was created by a monitoring application such as the MOM client or Performance Monitor, COMTI does not use the correct security attributes to gain access to the shared memory. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name -------------------------------------------------- 24-Jun-2002 13:24 5.0.0.867 28,944 Comtiperf.dll NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. WORKAROUND ========== The problem described here does not occur if the COMTI applications that you want to monitor start before the monitoring application starts. However, because the MOM client starts during system initialization, the problem always occurs because the COMTI applications are not likely to be running before to the MOM client starts. If the monitoring application is Performance Monitor (or another similar application), you can avoid the problem by doing one of the following: - Start Performance Monitor after you start the COMTI applications that you want to monitor. -or- - Configure the COMTI applications to run under a user account that has Administrative rights. STATUS ====== Microsoft has confirmed that this is a problem in Microsoft Host Integration Server 2000. MORE INFORMATION ================ On a computer that does not experience this problem, when you select the COM Transaction Integrator performance object, a general COMTI instance is listed, and an instance for each COMTI application that is active is listed, also. When the problem described here occurs, the general COMTI instance is listed but no additional instances are created when COMTI applications are running, so none of the COMTI applications can be monitored. The general COMTI instance counters are not incremented when the problem occurs. Additional query words: ====================================================================== Keywords : kbhis2000 kbhis2000bug Technology : kbAudDeveloper kbHostIntegServ2000 Version : : Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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