DOCUMENT:Q112662 18-SEP-1999 [homegame] TITLE :Golf Causes General Protection Fault with Imaginaria PRODUCT :Microsoft Home Games PROD/VER:1.00 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Golf for Windows, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Starting Microsoft Golf 1.0 may cause the following error when you run Golf on a system that is also running Imaginaria: MSGOLF caused a General Protection Fault in module KRNL38.EXE @ 0001:30A9. CAUSE ===== This error occurs when Imaginaria by Claris is loaded on a system. RESOLUTION ========== Removing Imaginaria or remarking out the lines that load it in the system's AUTOEXEC.BAT and WIN.INI files solves the problem. To correct this problem, disable Imaginaria. 1. In Program Manager, choose Run from the File menu. 2. In the Command Line box, type "sysedit" (without the quotation marks) and choose OK. 3. In the AUTOEXEC.BAT file, type "REM" (without the quotation marks) in front of the line \imagnaria\imgn_dos.com. 4. In the WIN.INI file, place a single semicolon (;) in front of the LOAD= line on which Imaginaria is resident. 5. Save the changes and exit the System Configuration Editor. 6. Exit Windows and restart your computer. Start Windows and run Microsoft Golf. The problem should now be resolved. For issues regarding Imaginaria, contact Claris at one of the following venues: 1. 24-hour automated technical support: (800) 735-7393 or (408) 492-9513 2. 24-hour Fax AnswerLine (technical documents): (800) 800-8954 or (408) 987-3900 3. 24-hour Online support: - America Online: Keyword CLARIS - CompuServe: Go CLARIS - AppleLink: Select Third Parties, Third Parties (A-G), and then the Claris icon. - Claris BBS: (408) 987-7421 4. Telephone technical support: (408) 727-9004 The product included here is manufactured by Claris, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 1.0 gpf gp fault ====================================================================== Keywords : Technology : kbHomeProdSearch kbGamesSearch kbGolfSearch kbGolf100 Version : 1.00 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.