DOCUMENT:Q157248 21-DEC-1998 [homegame] TITLE :Contents of Soccer Readme.txt PRODUCT :Microsoft Home Games PROD/VER:1.0 OPER/SYS:WINDOWS KEYWORDS:kbusage ====================================================================== ------------------------------------------------------------------- The information in this article applies to: - Microsoft Soccer version 1.0 ------------------------------------------------------------------- SUMMARY ======= The following information is contained in the Microsoft Soccer 1.0 Readme.txt file. This file is copied to the Soccer 1.0 directory by Setup. This text has not been modified and appears as is. NOTE: This Readme document refers to the Microsoft Download Service (MSDL). As of 12/31/1998, the MSDL service is no longer available. To download support files, visit one of the following Microsoft Internet sites: http://support.microsoft.com/support ftp://ftp.microsoft.com/softlib/mslfiles README.TXT FILE =============== Microsoft Football README File September, 1996 (c) Copyright Microsoft Corporation, 1996 ======================================================== This file contains important information that supplements online Help. To get news and product updates for Football or other Microsoft games, check out our World Wide Web site at http://www.microsoft.com/games/ For the best readability, maximise this window. ======================================================== CONTENTS ======================================================== A. Hardware and System Requirements > Requirements > Enhancing Performance B. Installation and DirectX > Installation > Starting Football > DirectX > DirectX and Localisation > Game Controls > The Goodies Folder > Conflicts with Intellipoint Software C. Audio Troubleshooting D. Video Troubleshooting > Displaying 256 Colours > DirectX Display Problems > Video Cards That Don't Support Football E. Multiplayer Troubleshooting > Modem Troubleshooting F. Product Support > When You Have a Question > Product Support Within the United States and Canada > Internet Services and the Microsoft Network (MSN) > Microsoft Download Service (MSDL) > Microsoft FastTips ======================================================== A. Hardware and System Requirements ======================================================== Requirements ======================================================== To play Football, you need: * A 486/66 MHz computer or higher processor (Pentium 75 or higher recommended) * Microsoft Windows 95 * A 2X CD-ROM drive or faster * 8 MB of memory (RAM) (12+ MB recommended) * 256-color Super VGA display with 1 MB VRAM; 2 MB recommended * 20 MB of available hard disk space (60 MB recommended) * A sound board plus speakers or headphones to hear audio * A Microsoft Mouse or compatible pointing device; joystick or game pad recommended * For modem play: a Hayes-compatible modem; 9600 baud minimum; 14,400 or higher recommended * For network play: a Windows-compatible network card Note: Football requires Microsoft Windows 95. To purchase a Windows upgrade, see your local retailer. Enhancing Performance ======================================================== You can enhance the performance of single, tournament, and Multiplayer games by doing any or all of the following: * Close any open applications. * Be sure that you are not logged on to a network unless you are playing a Multiplayer game. * Change the game resolution to 640x480. * Turn off or reduce the options in the Display and Sound dialog boxes. See Q&A in online Help for more information about improving performance. ======================================================== B. Installation and DirectX ======================================================== Installation ======================================================== A Minimal installation places some of the Microsoft Football components on your hard disk. Choose this option if you want to save disk space. A Optimal installation places all the Football components on your hard disk. To manually run setup, double-click on the Setup icon in your CD-ROM drive to start installation. Starting Football ======================================================== After installation Football will start up immediately. If you choose to play the game later, you can start Football in two ways: * Autorun enables the game to start as soon as you place the Football CD-ROM in the disc drive. Autorun may not work properly on some CD-ROM drivers. To work around this, click My Computer on your desktop, and double-click the icon for your C or D drive (your CD-ROM drive). * Or click the Start button on the Windows taskbar, point to Programs, and then point to Microsoft Games and click Football. As the game starts up you will see a video. You can hit any key to bypass the video and go directly to the game. DirectX ======================================================== Setup installs Football and DirectX drivers to your hard drive. Football requires these drivers to run. If you install different video drivers after installing Football, you may have problems running Football. If you don't already have DirectX installed, the hard drive space required will be slightly more than the 60 MB Optimal (20 MB Minimum) listed in setup. If you have the beta release of DirectX 3, Football will not run. To fix this, delete or rename the DirectX files in the ..\windows\system folder and reinstall Football. If you are using a 2x CD-ROM drive, you should do a Optimal installation for better performance. This installation copies more files on to your hard drive, improving the speed of the game. DirectX and Localisation ======================================================== DirectX is not translated into languages other than English, so all DirectX installation and error messages are in US English. Game Controls ======================================================== Football is easiest to play with game pads such as the Microsoft Sidewinder game pad or the Gravis Multiport Gamepad, but some PCs are not automatically compatible with these devices yet. You can setup game pads and joysticks through the Control Panel. For example, to set up the Microsoft Sidewinder game pad: 1. On the Windows 95 taskbar click Start, Settings, Control Panel. 2. Double-click Gaming Devices. 3. Select the Microsoft Sidewinder game pad from the list of devices. 4. Select Settings and/or Test as needed. Football can also be played with the keyboard and/or mouse. However, when selecting your input device(s) from the User Controls screen, you may want to choose the Customise button to specify keys and buttons other than the defaults, which are listed in the booklet that comes with your Football CD-ROM. You can change game controls while you are setting up a single, tournament, or Multiplayer game. However, you cannot change the game controls during a game. The Goodies Folder ======================================================== The "Goodies" folder on the Microsoft Football CD contains three items: Internet Explorer 3.0, the Microsoft Games Demo, and the Microsoft System Information Application. To get to these items, point to the Start button, then to Programs, then to Windows Explorer. Then navigate to the "Goodies" folder on your Football CD. Internet Explorer 3.0 If you haven't installed Internet Explorer 3.0, you can install it from the "IE 3.0 for Windows 95" folder. This folder contains the following localised versions: English, Brazilian-Portuguese, French, German, Italian, and Spanish. To install Internet Explorer, double-click the appropriate icon in the folder. Other localised versions of Internet Explorer 3.0 are available at http://www.microsoft.com/ie/ on the Internet's World Wide Web. Microsoft Games Demo The Goodies folder contains the Gamedemo folder, which contains the Microsoft Games Demo. The Games Demo includes promotions and, in some cases, playable demos for other Microsoft games. To run the Games Demo, just double-click on the gamesmpl.exe icon in the Gamedemo folder. Microsoft System Information Application The Goodies folder also contains the Microsoft System Information Application. This application is available to help you provide information about your system configuration that could assist Microsoft Product Support personnel in troubleshooting. Conflicts with Intellipoint Software ======================================================== If you've installed Intellipoint Mouse software, it may interfere with the functionality of Football. Specifically, if the ClickLock option on the Productivity tab is on, and you play Football, two clicks are required to do what one click ordinarily does. ======================================================== C. Audio Troubleshooting ======================================================== If Football does not play sound properly, first verify that: * You've correctly installed your Windows 95 sound drivers. * Your speakers are on and turned up. * The Windows 95 volume control is enabled and turned up. If Football still doesn't play sound properly, verify that Windows 95 can play .wav files: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Sounds icon. 3. Under Events, click an event that has a loudspeaker icon next to it. 4. In the Name text box, be sure that the three-letter file extension is ".wav". 5. Under Preview, click the play button. You should hear a sound. If you don't hear any sound, or if Windows 95 is not able to play a .wav file, check to see that a sound driver is enabled: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the System icon. 3. Click the Device Manager tab. 4. Click the plus sign next to Sound, Video And Game Controllers. 5. If there is no sound, video and game controllers entry, or you have no sound card listed under this entry, contact the manufacturer of the computer or sound card and request help for reinstalling the sound card drivers. If you are able to play a .wav file in Windows 95, be sure that sounds are enabled and recognised in Football: 1. Start Football. 2. On the Start Up screen, click Options, and then click Sound. 3. Make sure that all the red sliders are at least halfway over, and Mute is turned off, and then click OK. 4. To check whether Football will play a sound file, click any button on the Start Up screen. ======================================================== D. Video Troubleshooting ======================================================== Displaying 256 Colours ======================================================== Your computer must display at least 256 colours to run Football. If you don't have the necessary 256-color driver, or if you aren't sure that your video card supports 256 colours, contact your video card manufacturer. DirectX Display Problems ======================================================== Football uses DirectX 2.0 technology. In some cases, the DirectX video driver may not interact correctly with your video driver. If you experience display problems, contact your video card manufacturer for the latest DirectX 2.0 drivers. If you continue to experience problems with DirectX 2.0 installed, try the following procedures: 1. Restart your computer in safe mode by pressing F8 when you see the message "Starting Windows 95." 2. Click the Start button, point to Settings, and then click Control Panel. 3. Double-click the Display icon. 4. Click the Settings tab. 5. Click Change Display Type to display the Change Display Type dialog box. 6. Under Adapter Type, click Change. 7. In the Select Device dialog box, select the DirectX-compatible video driver suggested by your video card manufacturer. If you do not have a DirectX-compatible video driver, contact your video card manufacturer for an updated video driver. 8. Restart your computer to apply the change you have made, and then start Football. 9. Reinstall your video drivers. Note that Football will not run without DirectX drivers. If you consistently cannot get a game started, DirectX may be having problems with your video drivers. Contact your video card manufacturer for updated DirectX drivers. See "Video Cards That Don't Support Football" to see which video cards have problems with Football. The Nexgen 586 system doesn't support DirectX, and therefore does not run Football. More information may be available on the AMD World Wide Web site at http://www.amd.com/html/products/pcd/nx586/support/pscpuid.html. Video Cards That Don't Support Football ======================================================== If you are using any of the following cards or processors, you may experience problems when playing Football. If you experience problems, please contact your hardware manufacturer for the latest DirectX 2.0 video drivers: * Matrox Millenium video card: download Matrox's latest DirectX driver and latest video driver (version 3.14) from http://www.matrox.com/ * Boca SXVGA5-CLGD5424 * Trident 9440 * Diamond Stealth 64 Video 3400XL S3 Vision 868 * SDIS Weitek 9100 * Any video card using the Hornet Tender Pro video chip * Some video cards using the Nvidia chip * Matrox Impression causes display problems * The ATI Mach 64 PCI video card ships with the ATI Graphics Xpression driver that will not run DirectDraw. Update this driver to the ATI Mach 64 PCI (macxw4) DirectDraw driver version 4.02 from ATI Tech Enhanced. * The Edge 3D PCI Video card and device driver that comes with the Nvidia NV1 chipset will not run DirectX. Update this driver to the Diamond Edge 3D PCI VGA Compatible Device Driver version 4.0 from Diamond Multimedia Systems to run DirectX. The Diamond Multimedia Systems World Wide site is: http://www.diamondmm.com/ * The Orchid Technology Kelvin Video 64 PCI card with the Alliance Pro Motion 6410 chipset causes display problems. The DirectDraw driver has trouble changing resolutions when running Windows with a resolution of 1152x864x256 or higher. Change your Windows resolution to 1024x768 before running Football, and check the manufacturer for an updated DirectDraw driver. * The Ark 2000 PV PCI Windows Accelerator has trouble with the cursor if the default Windows mode is not 256-color. The mouse display driver does not handle bit-depth changes properly, so the game switches the screen to 256-color mode. Change your default Windows mode to the 256-color mode. ======================================================== E. Multiplayer Troubleshooting ======================================================== Network and modem games work best when you choose the Optimal installation option during Football setup. During a modem and network Multiplayer game, it may take the host's machine (machine that sets up the game) a few minutes to set up the game and download the information to the guest's machine (machine that joins the game). If you have problems with modem games, reconfigure your modem as a standard 28,800 baud or 14,400 baud modem instead of any modem-specific configuration you may be using. For the guest joining a modem or network game, when the Multiplayer screen appears, the Team Editor button is enabled. The guest can make changes with the players and teams, but these changes will not be reflected in the current game, only in the next Multiplayer game they host, or the next single or tournament game they play. Modem Troubleshooting ======================================================== If you're having trouble playing a Multiplayer game over a modem, there are a number of possible fixes: Turn off flow control and error correction: 1. On the Start menu, point to Settings, and then click Control Panel. 2. Double-click Modems. 3. Make sure your modem is highlighted, then click Properties, and then click the Connection tab. 4. Click Advanced. 5. Make sure the User Error Control and Use Flow Control checkboxes are deselected. Make sure the FIFO buffers are on: 1. On the Start menu, point to Settings, and then click Control Panel. 2. Double-click Modems. 3. In the Modem Properties dialog box, click Properties, and then the Connection tab. 4. Click Port Settings. 5. Make sure that the FIFO buffers checkbox is selected (default) If you are hosting a game, try waiting for the message box that says the connection is established before you click Play Game. If you're setting up a Multiplayer modem game, and you click the Call button, the Windows Dial dialog box appears. Try the following: * Under the "Connect Using: TAPI Line:" try using different modem drivers. * If you were hosting and not successfully connecting, call the same modem that was trying to connect to you. (Try this several times.) Sometimes modems will not connect one way, but will connect the other way. If you're still having trouble with Multiplayer games over a modem, try the following: * Log out of Multiplayer, for both host and guest, and log in again. * Quit Football and restart. * Restart your computer and restart Football. If there is more current information on modem problems, it will be available on the Microsoft Football website: http://www.microsoft.com/games/default.htm NOTE: Changes made to modem settings in the Modem applet will affect all modem sessions, and changes made to modem settings via the Windows Dial dialog box affect only the current session. ======================================================== F. Product Support ======================================================== Standard support Microsoft's engineers offer technical support to their customers. The Microsoft Support Policies and Programs are subject to Microsoft's then- current prices, terms, and conditions in place in each country at the time the services are used, and is subject to change without notice. You can contact your local office as follows: --------------------------------------------------------------------------- ---------------------- Argentina Microsoft de Argentina S.A. Customer Service: (54) (1) 814-5105 (54) (1) 814-4807 (54) (1) 814-4808 (54) (1) 811-7199 Fax: (54) (1) 814-0372 Technical Support: (54) (1) 815-1521 --------------------------------------------------------------------------- ---------------------- Australia Microsoft Pty. Ltd. Fax: (61) (02)805-0519 Sales Information Centre: (61) (02) 870-2100 Installation Support: (61) (02) 870-2132 Bulletin Board Service: (61) (02) 878-5200 Technical Support: (61) (02) 870-2131 --------------------------------------------------------------------------- ---------------------- Austria Microsoft Ges.m.b.H. Phone: 0222-68 76 07 Fax: 0222-68 16 2710 Information: 0660-6520 Prices, updates, etc.: 0660-6520 CompuServe: GO MSEURO (Microsoft Central Europe) Standard Support: Installation and Handling: 0660-6506 General information about the Microsoft Support Network in Central Europe: FAX: 0049/2622/167006 --------------------------------------------------------------------------- ---------------------- Belgium Microsoft NV Phone: 02-7303911 Customer Service: 02-7303922 CompuServe: 02-2150530 (GO MSBEN) Bulletin Board: 02-7268545 (14400/1200/2400/9600 bd, 8N1, ANSI) Technical Support: 02-5133274 (Dutch speaking) 02-5023432 (English speaking) 02-5132268 (French speaking) --------------------------------------------------------------------------- ---------------------- Bolivia See Argentina --------------------------------------------------------------------------- ---------------------- Brazil Microsoft Informatica Ltda. Phone: (55) (11) 530-4455 Fax: (55) (11) 240-2205 Technical Support Phone: (55) (11) 871-0090 Technical Support Fax: (55) (11) 241-1157 Technical Support Bulletin Board Service: (55) (11) 872-4106 --------------------------------------------------------------------------- ---------------------- Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support: (214) 714-9100 --------------------------------------------------------------------------- ---------------------- Chile Microsoft Chile S.A. Phone: 56 2 218 5771 56 2 218 5711 56 2 218 6966 Fax: 56 2 233 5917 Customer Service: 56 2 218 5399 Personal Operating System and Applications Phone: 56 2 232 4467 --------------------------------------------------------------------------- ---------------------- Colombia Microsoft Colombia Phone: (571) 618 2245 Fax:(571) 618 2269 Technical Support: (571) 618 2255 --------------------------------------------------------------------------- ---------------------- Czech Republic Microsoft Panská 6/ I 11000 Praha 1 Phone (+42) (2) 2683-20 or -27 Fax: (+42) (2) 266020 Technical Support: Phone: (+42) (2) 245 10554 --------------------------------------------------------------------------- ---------------------- Denmark Microsoft Denmark AS Phone: (45) (44) 89 01 11 Microsoft Sales Support: (45) (44) 89 01 90 Microsoft FaxSvar: (45) (44) 89 01 44 Microsoft BBS: (45) (44) 66 90 46 (Document 303030 in FaxSvar contains detailed instructions) Technical Support: (45) (44) 89 01 11 --------------------------------------------------------------------------- ---------------------- Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 --------------------------------------------------------------------------- ---------------------- Ecuador Corporation Microsoft del Ecuador S.A. Phone: (593) 2 460-447, (593) 2 460-451 Customer Service: (593) 2 460-453, (593) 2 460-458 Technical Support: (593) (2) 463-094 --------------------------------------------------------------------------- ---------------------- England See United Kingdom --------------------------------------------------------------------------- ---------------------- Finland Microsoft OY Phone: (0358) (90) 525 502 500 Microsoft FaxSvar: (46) (0)8 752 29 00 (Information in Swedish and English) Microsoft BBS: (46) (0) 8 750 47 42 (Information in Swedish and English) For Technical Support, please contact your local dealer --------------------------------------------------------------------------- ---------------------- France Microsoft France Phone: (33) (1) 69-86-46-46 Fax: (33) (1) 64-46-06-60 Telex: MSPARIS 604322 Technical Support Phone: (33) (1) 69-86-10-20 Technical Support Fax: (33) (1) 69-28-00-28 Fax Information Service: (33) 36-70-13-13 --------------------------------------------------------------------------- ---------------------- French Polynesia See France --------------------------------------------------------------------------- ---------------------- Germany Microsoft GmbH Phone: 089-3176-0 Fax: 089-3176-1000 Telex: (17) 89 83 28 MS GMBH D Information: 089-3176 1199 Prices, updates, etc.: 089-3176 1199 CompuServe: GO MSEURO (Microsoft Central Europe) Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000# Standard Support: Installation and Handling: 089/3176-1810 General information about the Microsoft Support Network in Central Europe: FAX: 02622/167006 --------------------------------------------------------------------------- ---------------------- Greece Microsoft Hellas, S.A. Phone: (30) (1) 6893-631 through (30) 1 6893-635 Fax: (30) (1) 6893 636 --------------------------------------------------------------------------- ---------------------- Hong Kong Microsoft Hong Kong Limited PSS Faxback Service: 2535-9293 Microsoft Club Upgrade Centre: 2880-5085 Microsoft Club Member Hotline: 2516-5113 Technical Support: (852) 804-4222 --------------------------------------------------------------------------- ---------------------- Hungary Microsoft Hungary Phone: (+36) (1) 268-1668 Fax: (+36) (1) 268-1558 Technical Support: Phone: (36) (1) 2MSINFO (267-4636) --------------------------------------------------------------------------- ---------------------- Ireland See Republic of Ireland --------------------------------------------------------------------------- ---------------------- India Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Fax: (01) (91) 646-0813 --------------------------------------------------------------------------- ---------------------- Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834 --------------------------------------------------------------------------- ---------------------- Italy Microsoft SpA Phone: (39) (2) 7039-21 Fax: (39) (2) 7039-2020 Customer Service (Prices, new product info, product literature): (39) (2) 7039-8359 Bulletin Board: (39) (2) 7030-0102 Technical Support: (39) (2) 7039-8351 --------------------------------------------------------------------------- ---------------------- Japan Microsoft Company Ltd. Phone: (81) (3) 5454-2490 Fax: (81) (3) 5454-7972 Channel Marketing (Pre-sales Product Support) Information Center Phone: (81) (3) 5454-2300 Fax: (81) (3) 5454-7951 Customer Service Phone (Version upgrade/Registration) Phone: (81) (3) 5454-2305 Fax: (81) (3) 5454-7952 Multimedia Products: (81) (3) 5454-2337 --------------------------------------------------------------------------- ---------------------- Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Technical Support: (82) (2) 531-4800 Technical Support Fax: (82) (2) 563-5194 Technical Support Bulletin Board Service: (82) (2) 538-3256 --------------------------------------------------------------------------- ---------------------- Liechtenstein See Switzerland (German speaking) --------------------------------------------------------------------------- ---------------------- Luxembourg Microsoft NV Phone: (32) 2-7303911 Customer Service: (32) 2-7303922 CompuServe: (32) 2-2150530 (GO MSBEN) Bulletin Board: (32) 2-7350045 (1200/2400/9600 bd, 8N1, ANSI) Technical Support: (32) 2-5133274 (Dutch speaking) (32) 2-5023432 (English speaking) (32) 2-5132268 (French speaking) --------------------------------------------------------------------------- ---------------------- Mexico Microsoft Mexico, S.A. de C.V. Technical Support: (52) (5) 325-0912 Applications and Operating Systems Bulletin Board Service: (52) (5) 590-5988 (1200/2400 baud, 8 bits, No parity, 1 stop bit, ANSI terminal emulation) User MSMEXICO, NO Password --------------------------------------------------------------------------- ---------------------- Netherlands Microsoft BV Phone: 02503-89189 Customer Service: 02503-77700 CompuServe: 020-6880085 (GO MSBEN) Bulletin Board: 02503-34221 (1200/2400/9600 bd, 8N1, ANSI) Technical Support: 02503-77877 (Dutch speaking) 02503-77853 (English speaking) --------------------------------------------------------------------------- ---------------------- New Zealand Microsoft New Zealand Ltd Phone: 64 (9) 358-3724 Fax: 64 (9) 358-3726 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 358-0092 --------------------------------------------------------------------------- ---------------------- Northern Ireland See United Kingdom --------------------------------------------------------------------------- ---------------------- Norway Microsoft Norway AS Phone: (47) (22) 02 25 50 Microsoft Sales Support: (47) (22) 02 25 80 Microsoft BBS: (47) 22 18 22 09 (Document 404040 in FaxSvar contains detailed instructions) Microsoft FaxSvar: (47) (22) 02 25 70 Technical Support: (47) (22) 02 25 50 --------------------------------------------------------------------------- ---------------------- Papua New Guinea See Australia --------------------------------------------------------------------------- ---------------------- Paraguay See Argentina --------------------------------------------------------------------------- ---------------------- Poland Microsoft Sp.z o.o. ul. Grzybowska 80/82 00-844 Warszawa Phone: (+48) (2) 6615433 Fax: (+48) (2) 6615434 Technical Support: Phone: (+48) (2) 6216793 or (+48) (71) 441357 --------------------------------------------------------------------------- ---------------------- Portugal MSFT, Lda. Phone: (351) 1 4412205 Fax: (351) 1 4412101 Republic of China Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support: (886) (2) 508-9501 --------------------------------------------------------------------------- ---------------------- Republic of Ireland Telephone Support (01) 706 5353 Pre-Sales Information: (01) 450 2113 --------------------------------------------------------------------------- ---------------------- Russia Microsoft A/O Leningradsky Prospekt80 125178 Moscow Phone: (+7) (502) 224 50 46 Fax: (+7) (502) 224 50 45 --------------------------------------------------------------------------- ---------------------- Scotland See United Kingdom --------------------------------------------------------------------------- ---------------------- Singapore Microsoft Singapore Pte Ltd Phone: (65) 227-6833 Fax : (65) 227-6811 Microsoft Download Service BBS : (65) 227-6798 --------------------------------------------------------------------------- ---------------------- Slovenia See Germany Technical Support Phone: (+386) (61) 1232354 --------------------------------------------------------------------------- ---------------------- Slovak Republic Microsoft Panská 6/ I 11000 Praha 1 Phone (+42) (2) 2683-20 or -27 Fax: (+42) (2) 266020 Technical Support: Phone: (+42) (7) 312083 --------------------------------------------------------------------------- ---------------------- South Africa Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27) 11 445 0045 or (27) 11 445 0046 Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Customer Service Centre: (27) 11 445 0145 --------------------------------------------------------------------------- ---------------------- Spain Microsoft Iberica SRL Phone: (34) (1) 804-0000 Fax: (34) (1) 803-8310 Technical Support: (34) (1) 803-9960 Customer Service: (34) (1) 804-0096 --------------------------------------------------------------------------- ---------------------- Sweden Microsoft AB Phone: (46) (08) 752 09 29 Sales Support: (46) (8) 752 56 30 Microsoft FaxSvar: (46) (0)8 752 29 00 Microsoft BBS: (46) (8) 750 47 42 (Document 202020 in FaxSvar contains detailed instructions) Information on Technical Support: (46) (8) 752 09 29 --------------------------------------------------------------------------- ---------------------- Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Prices, updates, etc.: 01/839 61 11 CompuServe: GO MSEURO(Microsoft Central Europe) Documentation: Phone: 155 59 00 Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich Standard Support: Installation and Handling: 01/342-1964 Technical support (French speaking): 022-738 96 88 General information about the Microsoft Support Network in Central Europe: FAX: 0049/2622/167006 --------------------------------------------------------------------------- ---------------------- Turkey Microsoft Turkey Phone: (90) 212 2585998 Fax: (90) 212 2585954 --------------------------------------------------------------------------- ---------------------- United Kingdom Microsoft Limited Product Support Services Bulletin Board Service Microsoft KeyData: (0118) 927 0065 (up to 28.8Kbaud (V.32 & V.42b), n, 8, 1) Faxback Information Service Microsoft KeyFax: (011801734) 927 0080 Telephone Support Consumer: (011801734) 927 1000 Microsoft Connection, Pre-Sales Information: (0345) 00 2000 Microsoft Ltd fax: (011801734) 927 0002 Microsoft Ltd phone: (011801734) 927 0001 --------------------------------------------------------------------------- ---------------------- Uruguay Soporte Técnico: (598) (2) 77-4934 --------------------------------------------------------------------------- ---------------------- Venezuela Corporation MS 90 de Venezuela S.A. Other information: 58.2.910008 58.2.914739 58.2.913342 Fax: 58.2.923835 Technical Support: 58.2.910046 58.2.910510 Wales See United Kingdom ======================================================== --------------------------------------------------------------------------- ---------------------- When You Have a Question ======================================================== If you have a question about Football, first consult online Help. If you cannot find the answer, contact Microsoft Product Support. Internet Services and the Microsoft Network (MSN) ======================================================== Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to-customer newsgroups, and other technical information on our Internet sites. To access the World Wide Web and MSN, go to http://www.microsoft.com/support/ For FTP access, go to ftp://ftp.microsoft.com/ Additional query words: 1.00 read me ====================================================================== Keywords : kbusage Version : 1.0 Platform : WINDOWS ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1998.