DOCUMENT:Q176297 07-MAY-2002 [homegame] TITLE :CFS or FS: Error Message or Hang When You Start Program PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbsound fs98 kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Combat Flight Simulator: WWII Europe Series, version 1.0 - Microsoft Combat Flight Simulator 2: WWII Pacific Theater, version 1.0 - Microsoft Flight Simulator 2000 - Microsoft Flight Simulator 2000 Professional Edition - Microsoft Flight Simulator 98 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Combat Flight Simulator, Flight Simulator 98, or Flight Simulator 2000, the computer may stop responding (hang), or you may receive one of the following error messages: - An Exception 0D has occurrence at 0020c104DE in vxd vip... - A fatal Exception 30 has occured ... When you play Combat Flight Simulator 2, you may receive the following error message: An Exception OE has occurred @0028:c002b27a in vxd ntkern(01)+0000b16a. CAUSE ===== This behavior can occur if a Creative Labs Sound Blaster AWE 64 sound card is installed in your computer, and the version of the sound driver is older than version 4.38. RESOLUTION ========== To resolve this issue, download and install the latest version of the sound driver for your sound card from the following Creative Labs Web site: http://www.soundblaster.com MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: flightsim fltsim flt sim fs98 fs2000 fs2k cfs ====================================================================== Keywords : kberrmsg kbsound fs98 kbimu msgame Technology : _IKkbbogus kbGamesSearch kbFlightSimSearch kbCombatFlightSim2 kbCombatFlightSim kbCombatFlightSimSearch kbFlightSim2000 kbFlightSim98 kbSimSearch Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.