DOCUMENT:Q184469  30-MAY-2002  [homegame]
TITLE   :Zone: Computer Hangs When You Enter a Game Room
PRODUCT :Microsoft Home Games
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbdisplay igz kbimu msgame

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Zone.com 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you enter a game room on Zone.com, your computer may stop responding
(hang).

CAUSE
=====

This behavior can occur if the video driver installed on your computer is
outdated.

RESOLUTION
==========

To work around this issue, reduce your graphics hardware acceleration settings.
To do this:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the Hardware Acceleration slider until it is one notch to the right of
   None (the Basic acceleration setting).

5. Click OK, and then click Close.

6. When you are prompted to restart the computer, click Yes.

To resolve this issue, contact the manufacturer of your video adapter to inquire
about how to obtain and install the latest version of the video driver for your
video adapter.

For information about how to contact the manufacturer of your video adapter,
click the appropriate article number below to view the article in the Microsoft
Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: msgame igz msngz crash freeze lock

======================================================================
Keywords          : kbdisplay igz kbimu msgame 
Technology        : kbGamesSearch kbMSNSearch kbZone
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.