DOCUMENT:Q190780 06-AUG-2002 [homegame] TITLE :Zone Err Msg: We Are Not Able to Detect on Your Hard... PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg igz kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to join a game on the Zone, you may receive the following error message: We are not able to detect on your hard drive. Please install the game before matchmaking on the Zone. where is the name of the game you are attempting to play on the Zone. CAUSE ===== This behavior can occur if any of the following conditions are true: - The software for the retail or premium game you want to play is not installed in your computer. - Not all of the necessary software updates for the game you want to play are installed on your computer. - Your computer's Web cache contains outdated Zone Web pages. RESOLUTION ========== To resolve this issue use the following methods in the order in which they are presented: Remove and Reinstall the Game Software -------------------------------------- Remove the game you are using, and then reinstall the game to the default installation folder. Install Necessary Updates ------------------------- Install all recommended software updates available for the game you want to play. To locate available updates, click the Downloads link in the appropriate game lobby. Test the Game in Single-Player Mode ----------------------------------- Verify that you can play the game in single-player mode. Verify that You Are Using the Latest Zone Pages ----------------------------------------------- If you are still encountering problems, verify that you are using the latest Zone pages. To do this, use the appropriate method for your Web browser. Microsoft Internet Explorer 4.x and Later: 1. On the View menu (Internet Explorer 4.x) or Tools menu (Internet Explorer 5.0), click Internet Options. 2. Click Delete Files under Temporary Internet Files, and then click Yes or OK. 3. Click Settings, and then click View Files. 4. In the Temporary Internet Files window, click the Internet Address column heading to sort the files by Internet address. 5. In the File column, search for files beginning with "Cookie:" and with an Internet address containing "zone.msn." 6. Click each file you find in step 5, press the DELETE key, and then click Yes. 7. Close the Temporary Internet Files window. 8. Click OK, and then click OK again. If the issue continues to occur: 1. On the View menu (Internet Explorer 4.0) or Tools menu (Internet Explorer 5.0), click Internet Options. 2. Click Settings. 3. Click "Every time you start Internet Explorer" under "Check for newer versions of stored pages." 4. Click OK, and then click OK again. 5. Quit and then restart Internet Explorer. 6. Connect to the Zone. Additional query words: 4.00 msgame igz z4 kbfaq ====================================================================== Keywords : kberrmsg igz kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.