DOCUMENT:Q195001  15-MAR-1999  [homegame]
TITLE   :Pinball Arcade: Computer Hangs When You Return to Startup Screen
PRODUCT :Microsoft Home Games
PROD/VER:WINDOWS:1.0
OPER/SYS:
KEYWORDS:kb3rdparty kbdisplay kbimu msgamekbfaq

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The information in this article applies to:

 - Microsoft Pinball Arcade, version 1.0 
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SYMPTOMS
========

When you press ESC to quit a game on any table in Pinball Arcade, and then click
Yes when you are prompted to exit to the game hall, the game screen may become
distorted and your computer may stop responding (hang).

CAUSE
=====

This behavior can occur if both of the following conditions are true:

 - A Hercules Stingray 128/3D Series display adapter is installed in your
   computer.

 - You are using version 1.17.2059 or earlier of the Hercules video driver.

RESOLUTION
==========

To resolve this issue, download and install the latest video driver for Hercules
Stingray 128/3D Series display adapters from the following Hercules Web site:

   http://www.hercules.com

If the issue continues to occur, download and install the Single Planar Reference
driver for Voodoo Rush-based display adapters from the following 3DFx Web site:

   http://www.3dfx.com

MORE INFORMATION
================

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 1.00 msgame pin ball crash freeze

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Keywords          : kb3rdparty kbdisplay kbimu msgame kbfaq
Technology        : kbGamesSearch kbPinballArc kbArcadeSearch
Version           : WINDOWS:1.0
Issue type        : kbprb

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