DOCUMENT:Q228564  06-AUG-2002  [homegame]
TITLE   :Zone: Computer Is Disconnected from the Internet
PRODUCT :Microsoft Home Games
PROD/VER::
OPER/SYS:
KEYWORDS:kbenv kbimu msgamekbfaq

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Zone.com 
-------------------------------------------------------------------------------

SYMPTOMS
========

While you are playing a game on Zone.com, your computer may be disconnected from
the Internet.

CAUSE
=====

This behavior can occur if your modem or Internet connection settings are
configured to disconnect your computer from the Internet when your connection is
idle for a certain length of time.

While you are playing a game on Zone.com, your modem or Web browser may not
monitor game-related network activity when it attempts to determine if your
connection is idle.

RESOLUTION
==========

To resolve this issue, disable the automatic disconnection feature, or increase
the length of time for which the connection must be idle before the computer is
disconnected from the Internet. To do this, use one of the following methods.

Configure Your Modem Connection Settings
----------------------------------------

To configure your modem connection settings, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Modems.

3. In the "The following modems are set up on this computer" box, click your
   modem, and then click Properties.

4. On the Connection tab, click to clear the "Disconnect a call if idle for more
   than <number> mins" check box, or type a higher number in the mins box,
   and then click OK.

5. Click Close.

6. Close Control Panel.

Configure Your Internet Connection Settings
-------------------------------------------

To configure your Internet connection settings, use the appropriate steps for
your Internet connection.

Internet Explorer 4.x or Later:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Internet or Internet Settings.

3. On the Connection or Connections tab, click Settings.

4. In the Dial-up Settings box, click the dial-up connection you use to connect
   to the Internet, and then click Settings.

5. If you are using Internet Explorer 4.x, proceed to the next step. If you are
   using Internet Explorer 5.0, click Advanced.

6. Click to clear the "Disconnect if idle for <number> minutes" check box,
   or type a higher number in the minutes box.

7. Click OK until you return to Control Panel.

8. Close Control Panel.

MSN, The Microsoft Network:

1. Click the The Microsoft Network icon on the taskbar, point to MSN Options,
   and then click Connection Settings.

2. On the Options tab, click to clear the "Disconnect if idle for more than
   <number> minutes" check box, or type a higher number in the minutes
   box.

3. Click OK.

America Online (AOL):

You cannot configure the idle time disconnect feature in the AOL software. If you
use AOL to connect to the Internet, you may periodically receive the following
message:

   "You have been idle for a while. Do you want to stay online?"

When you receive this message, click Yes to stay connected to the Internet.

Additional query words: msgame igz msngz timeout

======================================================================
Keywords          : kbenv kbimu msgame kbfaq
Technology        : kbGamesSearch kbMSNSearch kbZone
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.