DOCUMENT:Q230754 06-AUG-2002 [homegame] TITLE :Zone Error Message: Failed to Extract File... PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbsetup igz kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zone.com ------------------------------------------------------------------------------- SYMPTOMS ======== When Zone.com is downloading new software, you may receive the following error message: Failed to extract file C:\PROGRA~1\MICROS~9\TEMP\ where is the name of an Zone.com file. CAUSE ===== This behavior can occur if any of the following conditions are true: - The Zone.zat or Zextract.exe files are damaged or outdated. - The file referred to in the error message is damaged. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. If the issue continues to occur, proceed to the next method. Remove and Reinstall the Zone.zat and Zextract.exe Files -------------------------------------------------------- To remove and reinstall the Zone.zat and Zextract.exe files, follow these steps: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the Named box, type "zone.za? zextract.exe" (without the quotation marks). 3. In the Look In box, click My Computer, and then click Find Now. 4. On the Edit menu, click Select All. 5. On the File menu, click Delete. When you are prompted to confirm the multiple file deletion, click Yes. NOTE: By default, these files are located in the following folder: C:\Program Files\Zone.com 6. Close the Find: Files Named Zone.za? Zextract.exe window. 7. To reinstall the Zone.zat and Zextract.exe files, connect to the following Zone Web site: http://zone.msn.com The missing files are installed automatically the next time you connect to a game room. Remove and Reinstall the File Named in the Error Message -------------------------------------------------------- To remove and reinstall the file named in the error message, follow these steps: 1. Click Start, point to Find, and then click Files Or Folders. 2. In the Named box, type the file named in the error message, replacing the last letter of the three character file extension with a QUESTION MARK (?). For example, if "Zone.ex_" is the file named in the error message, type "zone.ex?" (without the quotation marks) in the Named box. 3. In the Look In box, click My Computer, and then click Find Now. 4. On the Edit menu, click Select All. 5. On the File menu, click Delete. When you are prompted to confirm the file deletion, click Yes. 6. Close the Find: Files Named... window. 7. To reinstall the file, connect to the following Zone Web site: http://zone.msn.com The missing files are installed automatically the next time you connect to a game room. Additional query words: msgame igz msngz downloads decompress expand ====================================================================== Keywords : kberrmsg kbsetup igz kbimu msgame kbfaq Technology : kbGamesSearch kbMSNSearch kbZone Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.