DOCUMENT:Q243694  16-MAY-2002  [homegame]
TITLE   :Asheron's Call: Play Button Is Unavailable
PRODUCT :Microsoft Home Games
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbsetup kbui igz kbimu msgamekbfaq

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The information in this article applies to:

 - Microsoft Asheron's Call, version 1.0 
 - Microsoft Asheron's Call: Dark Majesty, version 1.0 
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SYMPTOMS
========

When you connect to the Microsoft Zone.com and enter a game room for Microsoft
Asheron's Call, the Play button may be unavailable or the Play button may be
replaced with a Downloading button.

CAUSE
=====

This behavior can occur for any of the following reasons:

 - The Microsoft Asheron's Call servers are not on line.

 - The software necessary to play Asheron's Call is not installed on your
   computer.

RESOLUTION
==========

To resolve this issue, use the appropriate method:

 - Wait until the Asheron's Call servers are available.

   When the servers are available, the Play button becomes available.
   Additionally, information concerning the status of the Asheron's Call servers
   may be displayed in the game room window.

 - Wait until the necessary Asheron's Call software is finished being installed
   on your computer. When the software is installed, the Play button becomes
   available.

Additional query words: 1.00 ac msngz greyed out dimmed asherons

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Keywords          : kbsetup kbui igz kbimu msgame kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj
Version           : :1.0
Issue type        : kbprb

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