DOCUMENT:Q245445 11-JUN-2002 [homegame] TITLE :Err Msg: The Subscription Coupon Number You Entered... PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu msgamekbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 - Microsoft Asheron's Call: Dark Majesty, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Submit to redeem the subscription coupon number for Microsoft Asheron's Call, you may receive the following error message: The Subscription Coupon Number you entered has already been redeemed. CAUSE ===== This behavior occurs when the subscription coupon number has already been used. The Asheron's Call subscription coupon is only good for one subscription. After the coupon is redeemed on an account, it will not be asked for or can it be used again. RESOLUTION ========== If you are the owner of the coupon number, then you are logging in with the wrong account. If you are not the owner or are trying to redeem the coupon on more then one account, you need to purchase additional copies of the product. To do this, follow the steps below: Sign In With the Correct .NET Passport -------------------------------------- 1. Go to the following Zone.com Web site: http://zone.msn.com/services/support.asp 2. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport. 3. Click My Zone, and then verify that the Billing section is populated with the game you want to play. If not, repeat the previous steps for any additional .NET Passports that you may have. Skip this if you only have one .NET Passport. Change Your MSN Nickname Currently Associated With Your .NET Passport --------------------------------------------------------------------- 1. Go to the following Zone.com Web site: http://zone.msn.com/services/support.asp 2. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport, and then click My Zone. 3. Click Change Nickname. 4. Under "Reactivate a Nickname", if there is a list of previously associated MSN Nicknames please click one, and then click Yes. 5. Click My Zone, and then verify that the Billing section is populated with the game you want to play. If not, repeat the previous steps and select a different MSN Nickname, if available, from the list of previously associated MSN Nicknames. Obtain Additional Coupons ------------------------- Because you can only use a coupon one time, if you want to have multiple subscriptions on additional MSN Nicknames, you must obtain a new subscription number for each additional subscription you want to have. Return the Product ------------------ If you are sure that no one has used the coupon included in your copy of Asheron's Call, please exchange your copy of Asheron's Call for a new one from the point of purchase. Contact Billing Support ----------------------- If you are still unable to resolve this issue, please contact Billing Support at the following Zone.com web site for additional assistance: http://zone.msn.com/billing Additional query words: 1.00 msgame ac subscribe msngz asherons ====================================================================== Keywords : kberrmsg kbimu msgame kbfaq Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.