DOCUMENT:Q246903  30-MAY-2002  [homegame]
TITLE   :Zone Err Msg: An Incomplete Zone Install Was Detected
PRODUCT :Microsoft Home Games
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbsetup igz kbimu msgame

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The information in this article applies to:

 - Microsoft Zone.com 
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SYMPTOMS
========

When you connect to a game room or lobby on the Zone, you may receive the
following error message:

   An incomplete Zone installation was detected.

CAUSE
=====

This behavior can occur if Zone.com software is not installed properly.

RESOLUTION
==========

To resolve this issue, use the following methods in the order in which they are
presented.

Remove and then Reinstall the Heartbeat ActiveX Control
-------------------------------------------------------

For additional information about how to remove and then reinstall the Heartbeat
ActiveX control, click the article number below to view the article in the
Microsoft Knowledge Base:

   Q225041 Zone: How to Remove the Heartbeat ActiveX Control

After removing the ActiveX Control, visit the following Zone.com Web site to
reinstall the Zone software:

   http://zone.msn.com/services/install.asp

If the issue continues to occur, proceed to the next method.

Remove and then Reinstall the Zone Software
-------------------------------------------

To remove and then reinstall the Zone software:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click MSN Gaming Zone, and then click Add/Remove.

4. Follow the instructions on the screen to remove the Zone software.

5. Visit the following Zone.com Web site to reinstall the Zone software:

   http://zone.msn.com/services/install.asp

For additional information about how to remove and reinstall the Zone software,
click the article number below to view the article in the Microsoft Knowledge
Base:

   Q186161 Zone: How to Remove and Reinstall the Zone Software

Additional query words: msgame igz msngz installs

======================================================================
Keywords          : kberrmsg kbsetup igz kbimu msgame 
Technology        : kbGamesSearch kbMSNSearch kbZone
Version           : :
Issue type        : kbbug
Solution Type     : kbnofix

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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.