DOCUMENT:Q250655  17-MAY-2002  [homegame]
TITLE   :Asheron's Call: Character Hangs in Portal Space
PRODUCT :Microsoft Home Games
PROD/VER::1.0
OPER/SYS:
KEYWORDS:kbdisplay kbui igz kbimu msgamekbfaq

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The information in this article applies to:

 - Microsoft Asheron's Call, version 1.0 
 - Microsoft Asheron's Call: Dark Majesty, version 1.0 
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SYMPTOMS
========

When playing Microsoft Asheron's Call, your character may enter portal space and
remain in portal space for an extended period of time.

RESOLUTION
==========

To resolve this issue use the methods listed below in the order presented.

Examine an Object
-----------------

1. Click an object on the radar.

2. Click the magnifying glass to examine the object.

Alter the Rendering Distance
----------------------------

1. Press ENTER to activate the Chat window.

2. Type "/render radius <distance>" (without the quotation marks), where
   <distance> is 8 for Pentium III computers and is 5 for all slower
   computers.

3. Press ENTER.

Return to a Lifestone
---------------------

1. Press ENTER to activate the Chat window.

2. Type "/lifestone" (without the quotation marks), and then press ENTER.

Change the Display Settings in the Game
---------------------------------------

1. On the Asheron's Call game screen, click Options.

2. On the Sound/Graphics tab, in the Graphics box, click to clear Auto-Degrade.

3. Move the Graphics Performance slider (the Speed setting) all the way to the
   right, and then click Apply.

Change the Character's Preferences
----------------------------------

1. On the Asheron's Call game screen, click Options.

2. On the Character tab, click Defaults, and then click Apply.

Disable Direct 3D
-----------------

1. Quit Asheron's Call.

2. On the Asheron's Call startup screen, click Settings, and then click 3D
   Settings.

3. Clear the Enable 3D Acceleration check box, and then click OK.

4. Click OK, and then click Exit.

Log On to Asheron?s Call From Another Computer
----------------------------------------------

1. Log on to Asheron?s Call from a different computer.

2. Move the character a few hundred meters from its current location in the
   Asheron's Call game world.

3. Log back on to Asheron?s Call from the original computer.

Contact Urgent Assistance
-------------------------

1. Click Options, and then click Urgent Assistance.

2. Wait for an administrator to respond. Explain the situation to the
   administrator, and then ask the administrator to boot the stuck character.

Wait for A Restart of the Servers
---------------------------------

Wait for a server reset. For more information about the status of the Asheron's
Call servers, please visit the following Web site:

   http://zone.msn.com/asheronscall/news/ASHEnewsnetwork.asp

Additional query words: 1.00 msgame ac msngz igz suspended limbo stuck asherons

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Keywords          : kbdisplay kbui igz kbimu msgame kbfaq
Technology        : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj
Version           : :1.0
Issue type        : kbbug
Solution Type     : kbpending

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ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
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SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.