DOCUMENT:Q266164 11-JUL-2001 [homegame] TITLE :MCM2: Game Quits Before the Startup Screen Is Displayed PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kbfile kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Motocross Madness 2, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install and run Microsoft Motocross Madness 2 for the first time, the game may quit before the startup screen is displayed. CAUSE ===== This behavior can occur if you play the introductory video clip and any of the following conditions is true: - The Microsoft DirectX Media files are not properly installed. - The Indeo codecs are not properly installed. - Some registry keys for Motocross Madness 2 are missing or damaged. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Install the Latest DirectX Media Runtime Files ---------------------------------------------- To install the latest DirectX Media Runtime files: 1. Download the Enduser.exe file from the Microsoft Download Center. The following file is available for download from the Microsoft Download Center: Enduser.exe (http://download.microsoft.com/download/win98/dxm/6.0/W9XNT4/EN-US/Enduser.exe) Release Date: Aug-30-1999 For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. 2. Quit all unnecessary programs that are running on your computer. To do this: a. Press CTRL+ALT+DELETE. b. In the Close Program dialog box, click any program except Explorer or Systray (which are components of Microsoft Windows), and then click End Task. If you receive a message that the program is busy or not responding, click End Task again. c. Repeat steps A-B to quit all programs that are running on your computer except Explorer and Systray. 3. Double-click the Enduser.exe file. If the issue continues to occur, proceed to the next method. Associate AVI Files ------------------- To associate audio-video interleave (.avi) files with the Microsoft AVI File support libraries, download and run the Mmsys296.exe file from the Microsoft Download Center. The following file is available for download from the Microsoft Download Center: Mmsys296.exe (http://download.microsoft.com/download/golf10winmmedition/Update/1/WIN98/EN-US/Mmsys296.exe) Release Date: Feb-25-1999 For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file. If the issue continues to occur, proceed to the next method. Remove and Reinstall Audio and Video Compression Drivers -------------------------------------------------------- For additional information about how to remove and reinstall codecs, click the article number below to view the article in the Microsoft Knowledge Base: Q133365 Windows 95/98: Troubleshooting Problems with Compressed Audio If the issue continues to occur, proceed to the next method. Install the Latest Version of Windows Media Player -------------------------------------------------- To install the latest version of the Windows Media Player go to the following Microsoft Web site: http://www.microsoft.com/windows/windowsmedia/en/download/default.asp?FinishURL=%2Fdownloads%2Frelease%2Easp%3FReleaseID%3D22384%26redirect%3Dno Download and install Indeo Codec -------------------------------- http://www2.us.ligos.com/ids/indeo/iv5setup.exe Additional query words: 2.00 msgame mcm2 motorcross crash stops fails movie avi ====================================================================== Keywords : kbenv kbfile kbimu msgame Technology : kbGamesSearch kbMotocrossSearch kbMotocrossM2 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.