DOCUMENT:Q272297 11-JUN-2002 [homegame] TITLE :Zone Error Message: You Do Not Have a Subscription... PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg igz kbimu msgame ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 - Microsoft Asheron's Call: Dark Majesty, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click Play in the Asheron's Call lobby on Zone.com, you may receive the following error message: - You do not have a Asheron's Call subscription. Click Subscription on the left side of the main Asheron's Call web page. CAUSE ===== This behavior can occur if one of the following conditions are true: - You entered the wrong lobby. - Your subscription to the game that you want to play has expired. - You do not have a subscription to the game that you want to play. - You used a .NET Passport or an MSN Nickname that does not have a subscription to the game that you want to play. RESOLUTION ========== Use the Correct Lobby --------------------- Asheron's Call has two sets of lobbies. Please make sure you are going the correct lobby for the subscription you have. These are located at: Asheron's Call: http://zone.msn.com/asheronscall/minilaunch2.asp Asheron's Call Dark Majesty: http://zone.msn.com/asheronscallxp/minilaunch2.asp Renew Your Subscription ----------------------- 1. Go to the following Zone.com Web site: http://zone.msn.com/services/support.asp 2. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport, and then click My Zone. 3. Under the Billing section, find the game that you want to play, and then click the Unsubscribe link to open the Billing Services window. 4. Click Submit. 5. Click Buy Subscription. 6. Follow the steps on the screen to renew your subscription to the game you want to play. Obtain A Subscription --------------------- 1. Connect to the following Zone Web site: http://zone.msn.com 2. Click the Premium game that you want to play. 3. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport. 4. In the left pane, click Subscription. 5. In the Game box, click the game that you want to play. 6. Click Submit. 7. Click Buy Subscription. 8. Click the type of subscription that you want to use. 9. Follow the instructions on the screen to subscribe to the game. If you experience problems redeeming the coupon, click the following article number to view the article(s) in the Microsoft Knowledge Base: Q245445 Asheron's Call Err Msg: The Subscription Coupon Number You Entered Has Already Been Redeemed Q259731 Asheron's Call Error Message: The Subscription Coupon Number You Entered Is Not Valid Sign In With the Correct .NET Passport -------------------------------------- 1. Go to the following Zone.com Web site: http://zone.msn.com/services/support.asp 2. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport, and then click My Zone. 3. Under the Billing section, find the game that you want to play, and then click the Unsubscribe link to open the subscription service window. If the Billing section is blank, repeat the previous steps and use a different .NET Passport, if possible. 4. Follow the steps on the screen to renew your subscription to the game you want to play. Change Your MSN Nickname Currently Associated With Your .NET Passport --------------------------------------------------------------------- 1. Go to the following Zone.com Web site: http://zone.msn.com/services/support.asp 2. If you need to, on the top of the page, click Sign In to sign in with a .NET Passport, and then click My Zone. 3. Click Change Nickname. 4. Under "Reactivate a Nickname", if there is a list of previously associated MSN Nicknames please click one, and then click Yes. 5. Click My Zone, and then verify that the Billing section is populated with the game you want to play. If not, repeat the previous steps and select a different MSN Nickname, if available, from the list of previously associated MSN Nicknames. Contact Billing Support ----------------------- If you are still unable to resolve this issue, please contact Billing Support at the following Zone.com web site for additional assistance: http://zone.msn.com/billing Additional query words: 1.00 2.00 msngz igz ashcall fa2 fighterace asherons ====================================================================== Keywords : kberrmsg igz kbimu msgame Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.