DOCUMENT:Q285323  08-FEB-2001  [homegame]
TITLE   :Crimson Skies Err Msg: Fatal Exception OE Has Occurred at  0028
PRODUCT :Microsoft Home Games
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Crimson Skies 
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SYMPTOMS
========

When you play a mission in Microsoft Crimson Skies, you may receive the
following error message:

   Fatal exception oe has occurred at 0028:02800240

CAUSE
=====

This behavior can occur if a Turtle Beach Santa Cruz sound card is installed in
your computer.

The Santa Cruz sound card is not fully compatible with Microsoft DirectX
DirectSound.


RESOLUTION
==========

To work around this issue, reduce the Effects volume in the game:

1. Start Crimson Skies.

2. On the main screen, click Preferences.

3. Click Audio.

4. Move the Effects Volume slider all the way to the left.

5. Click Accept Changes.

You may be able to work around this issue by downloading and installing the
latest drivers from the following Turtle Beach Web site:

   http://www.voyetra-turtle-beach.com/

After you install the latest driver for the Santa Cruz sound card, disable Direct
Sound Acceleration in the Santa Cruz Control Panel:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Santa Cruz Control Panel.

3. Click the Other tab.

4. Click to clear Enable Direct Sound Acceleration.

5. Close Santa Cruz Control Panel.

6. Restart the game.

MORE INFORMATION
================

To determine the manufacturer and model of your sound card:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. Click the Device Manager tab.

4. Click the PLUS SIGN (+) next to "Sound, video and game controllers" to expand
   the branch.

5. Note the manufacturer and model of the sound card that is listed in the
   "Sound, video and game controllers" branch.

6. Click OK, and then close Control Panel.

The third-party contact information included in this article is provided to help
you find the technical support you need. This contact information is subject to
change without notice. Microsoft in no way guarantees the accuracy of this
third-party contact information.

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: msgame 1.00 crimsonskies

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Keywords          : kberrmsg kbimu 
Technology        : kbHomeProdSearch kbGamesSearch kbCrimsonSkiesSearch
Version           : :
Issue type        : kbprb

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