DOCUMENT:Q303039  06-AUG-2002  [homegame]
TITLE   :Links 2001: Error Message: Access Violation; D3Dim700! (+0xE386)
PRODUCT :Microsoft Home Games
PROD/VER::
OPER/SYS:
KEYWORDS:kberrmsg kbimu

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Links 2001 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you attempt to start Microsoft Links 2001, after the Links 2001 title
screen appears, you may receive an error message similar to the following:

   EXCEPTION: Access violation in D3Dim700! (+0xE386)

If you click More Details, information similar to the following is displayed:

   EXCEPTION: Access violation in D3Dim700! (+0xE386)
   Address: 0x56675386
   Location: D3Dim700! (+0xE386)

When you click Exit, you receive the following message:

   Links has detected that you may be having trouble running with 3D
   acceleration. Would you like to switch to Software Rendering?

When you click Yes or No, the error message reappears, and you are unable to
start Links 2001.

CAUSE
=====

This behavior can occur if either of the following conditions is true:

 - Your DirectX 7a installation is corrupted.

   -or-

 - Your display adapter is using incompatible or outdated drivers.

RESOLUTION
==========

To resolve this issue, use one of the following methods.

Method 1: Reinstall DirectX
---------------------------

Obtain and install the latest version of DirectX. To do this, browse to the
following Microsoft Web site:

   http://www.microsoft.com/directx/homeuser/downloads

Method 2: Obtain Updated Display Drivers
----------------------------------------

Contact the manufacturer of your computer's display adapter for possible driver
updates.

For information about how to contact your display adapter manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To update your display adapter drivers, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.

2. In Control Panel, double-click System.

3. In the System Properties dialog box, click "View devices by type" on the
   Device Manager tab.

4. Expand "Display adapters", and then double-click your display driver.

5. In the "<driver name> Properties" dialog box, click Update Driver on
   the Driver tab.

6. Follow the steps in the Update Device Driver Wizard to install the latest
   drivers for your display adapter.

MORE INFORMATION
================

Additional information about your display adapter settings can be obtained by
using the DirectX Diagnostic Tool.

To view your display adapter information by using the DirectX Diagnostic Tool,
follow these steps:

NOTE: DirectX must be installed on your computer.

1. Click Start, and then click Run.

2. In the Open box, type "Dxdiag" (without the quotation marks), and then click
   OK.

3. In the DirectX Diagnostic Tool dialog box, click the Display tab.

4. Under Device, note the device information. Under Drivers, note the driver
   information.

5. Click the DirectX Drivers tab.

   Note the DirectX driver Version and Date information.

Additional query words: msgame

======================================================================
Keywords          : kberrmsg kbimu 
Technology        : kbLinkGolfSearch kbGamesSearch kbGolfSearch kbLinks2001
Version           : :
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.