DOCUMENT:Q309638 16-AUG-2002 [homegame] TITLE :Flight Simulator 2002: Known Video-Related Issues PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Flight Simulator 2002 - Microsoft Flight Simulator 2002 Professional Edition ------------------------------------------------------------------------------- SUMMARY ======= This article provides a summary of video-related issues that you may experience in Microsoft Flight Simulator 2002. MORE INFORMATION ================ The following video cards and chip sets have known video-related issues in Flight Simulator. By updating your drivers from the video-card manufacturer, you may resolve some of these issues. ATI --- To download updated ATI video drivers, browse to the following ATI Technologies Web site:Q309638 http://www.ati.com/na/pages/na_index.html (http://www.ati.com/na/pages/na_index.html) ATI Radeon Retail drivers for Microsoft Windows 98 Second Edition (SE): Flights may launch to a black screen when you use higher screen resolutions. You can fix this issue by installing the latest drivers. Scenery and spot plane appears to have blue tint or tone. ATI Rage Fury Maxx Retail drivers for Windows 98 SE: When you attempt to display drop-down menus by pressing the ALT key, this does not always work. You can fix this issue by installing the latest drivers. ATI Xpert 2000 Pro The latest drivers for Windows 98 SE: You may experience texture corruption when you use higher screen resolutions. ATI Rage Fury Pro All drivers for all operating systems: Textures may become corrupted, with lines appearing on the screen. ATI Xpert98 Both the retail and latest driver versions for Windows 98 SE: The sky textures may be visible through the terrain in certain locations. ATI Mobility 128 AGP 4X Hitachi retail drivers for Microsoft Windows Millennium Edition (Me): The Japanese version of Flight Simulator 2002 may restart or cause the program to stop responding (hang). ATI Mobility M4 Garbled or no Text with in the game and Main menus. This can also include the ATC window and any pop-up option windows. NOTE: This chipset is used in Laptop computers. ATI does not provide drivers for this chipset. Please check with the computer manufacture to see if they have a newer driver available. ATI Rage Mobility Unable to adjust visibility, always set to infinite (so no fog, clouds, etc. available). ATI Fire Gl2, ATI Fire Gl3, ATI Fire Gl3 Unable to start Flight Simulator. These video cards do not provide DirectX support needed to run Flight Simulator. ATI Rage 128 Chipset To change the Local Weather settings to higher cloud densities and lower visibility, follow these steps: Windows 98 You must have ATI Driver Version 4.13.01.7192 or newer installed. If you do not, download the latest drivers from: http://www.ati.com You must have DirectX version 8.1 installed. To download the latest version of DirectX, visit the following Microsoft Web site: http://www.microsoft.com/directx After you download and install both of the updates, change the following setting: 1. Right-click on your desktop, and then select Properties. 2. On the Settings tab, click Advanced. 3. On the Direct 3D tab, clear the Table Fog Support option. 4. Click Apply, and then click OK twice. Windows 2000 and Windows XP In Windows 2000, you must have ATI Driver Version 5.13.01.3279 or newer installed. In Windows XP, you must have ATI Driver Version 6.13.3279.0000 or newer installed. To download the latest drivers, visit the following ATI Web site: http://www.ati.com You must have DirectX version 8.1. To download the latest version of DirectX, visit the following Microsoft Web site: http://www.microsoft.com/directx After you download and install both of the updates, change the following setting: 1. Right-click on your desktop, and then select Properties. 2. On the Settings tab, click Advanced. 3. On the Direct 3D tab, clear the Table Fog Support option. 4. Click Apply, and then click OK twice. ATI Radeon 8500 and ATI Rage 128 Ultra: You may experience flashing textures during game play. To resolve this issue, download the latest drivers. To do so, visit the following ATI Web site: http://www.atitech.com If the issue continues to occur, to work around it, reduce the Z-Buffer Bit Depths setting: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click the Display icon. 3. On the Settings tab, click Advanced. 4. Click the Direct 3D tab. 5. Reduce the Supported Z-buffer bit depths to 16. 6. Click Apply. Diamond ------- To download updated drivers for Diamond, browse to the following Diamond Web site: http://www.diamondmm.com (http://www.diamondmm.com) Diamond Speedstar Aircraft skins may be displayed as chrome when viewed up close. Diamond Speedstar A90 Shadow textures on some aircraft may become corrupted. Diamond Viper II Z200 Reference S3 Savage 2000 drivers for Windows 98 SE: Flight Simulator may stop responding (hang) when you use higher screen resolutions. You may be able to resolve this issue by installing the latest drivers. Diamond Stealth III S540 The latest drivers for Windows 98: Evidence of texture swapping and corruption may be visible on the aircraft. Diamond Viper II Z-200 The retail, the latest, and the reference drivers for all operating systems: Auto-generated trees may be visible through the aircraft. Virtual cockpit textures may be corrupted. 3dfx ---- Updating the drivers may help with the following issues: - After installing product, the computer may hang on restart. Updating the video card drivers helped with this issue. - Aircraft may have no textures or colors. Updating the drivers may help with this issue. To download updated 3dfx video drivers, visit the following 3dfx Web site: http://www.3dfx.com (http://www.3dfx.com) Voodoo 3 Retail drivers for Windows 98 SE: Aircraft instrument panels may flicker on and off when you use higher screen resolutions. Also, water detail textures are not visible when you use this card. Voodoo Banshee Also applies to Creative Labs video adapter that use Banshee chipset. To resolve this issue, download and install the latest version of the reference driver for Voodoo Banshee-based video adapters. To do so, visit the following 3dfx Web site: http://www.3dfxgamers.com To work around this issue, disable hardware acceleration in Flight Simulator 2000 and Flight Simulator 2002: 1. Start Flight Simulator 2000 and Flight Simulator 2002, and then click Fly Now!. 2. On the Options menu, point to Settings, and then click Display. 3. On the Hardware tab, click to clear the "Enable hardware acceleration" check box, and then click the green check mark. Elsa ---- To download updated Elsa video drivers, visit the following Elsa Web site: http://www.elsa.com (http://www.elsa.com) Elsa Erazor III Retail drivers for Windows 2000: Flight Simulator runs only in software-rendering mode. This generally causes slower performance. Elsa Erazor III Pro All drivers for Windows 98 SE: Black specks may appear on the terrain when the Water Reflections option is selected in the Display Settings dialog box. ELSA Gladiac 511 Windows 98: You may experience texture corruption. To resolve this issue, download the latest drivers from the Elsa Web site. Matrox ------ To download updated Matrox video drivers, visit the following Matrox Web site: http://www.matrox.com (http://www.matrox.com) Matrox Marvel G-400 Both the retail and the latest available drivers for Windows 98 SE: Texture corruption may occur when you select the Antialiasing option in the Display Settings dialog box. Additionally, you may experience visible flickering on the windshield and doors of the Cessna 182S and the Boeing 777 in this configuration. NVIDIA ------ To download updated NVIDIA video drivers, browse to the following NVIDIA Web site: http://www.nvidia.com (http://www.nvidia.com) NVIDIA drivers Windows 2000: The computer may restart (crash) when you change the resolution in the Display Settings dialog box. To resolve this issue, download updated drivers from the NVIDIA Web site. Windows Me: The computer may stop responding (hang) when you change views while flying in the float plane. Windows XP, Windows 2000, Windows 98: The computer may restart in Safe Mode after installing the program. Geforce 4 Ti (4200, 4400) When you play Microsoft Flight Simulator 2002 on a Microsoft Windows 2000-based computer with Service Pack 3 installed, the game menus will not appear by pressing the ALT key on your keyboard. To work around this issue, disable antialiasing. To do this: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Display. 3. On the Settings tab, click Advanced. 4. on the GeForce tab, click Additional Properties, click the Geforce 4 tab, and then click 3D Antialiasing Settings. 5. Click to select the "Manually select the antialiasing mode" option, and then select the "Off (no antialiasing)" option. NOTE: If the card is already set to "Manually select the antialiasing mode", click to select the "Allow applications to control the antialiasing mode" option, and then test the game. 6. Click OK, click OK, and then click OK again. Contact Your Video Adapter Manufacturer --------------------------------------- For information about how to contact your video card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z To identify the manufacturer and model of your video adapter, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. If you are using a Microsoft Windows 95-based or a Microsoft Windows 98-based computer, click the Device Manager tab. -or- If you are using a Microsoft Windows 2000-based computer or Windows XP, click the Hardware tab, and then click Device Manager. 4. Click the plus sign (+) next to Display adapters to expand the branch. 5. Note the manufacturer and model of your video adapter, and then click OK. 6. Close all open windows on the desktop. NOTE: Reference drivers are drivers that are released by the manufacturers of specific video chip sets. Retail drivers are drivers that are released by the manufacturer of a video adapter or sound card that use a specific chip set. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: msgame fs2002 ====================================================================== Keywords : kbimu Technology : kbGamesSearch kbFlightSimSearch kbFlightSim2002 kbFlightSim2002Pro kbSimSearch Version : : Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.