DOCUMENT:Q309695 27-JUN-2002 [homegame] TITLE :Zoo Tycoon: Known Video Issues PRODUCT :Microsoft Home Games PROD/VER:: OPER/SYS: KEYWORDS:kbgraphic kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zoo Tycoon ------------------------------------------------------------------------------- SUMMARY ======= This article describes known video-related issues that you can experience when you play Microsoft Zoo Tycoon. The information in this article is first broken out by general issues and then by issues that have only been known to happen on specific types of video hardware. MORE INFORMATION ================ General Video Issues -------------------- The following are general video related issues that you may experience when starting or playing Zoo Tycoon: Display Resolution Issue: If your computer's graphics card does not support 1280 x 1024 resolution but you select that option in Zoo Tycoon, Zoo Tycoon may be displayed correctly in the current game but incorrectly in subsequent games. To avoid this, set Zoo Tycoon to use only the resolutions that your computer's graphic card supports. See your graphics card documentation for help in determining the best resolution setting for your computer. Building Sections Disappear: If you have a line of buildings that runs from the upper left to the lower right of the screen and you place a building perpendicularly near that line, and move your view of the game screen so that the newest building is near the top of the screen, the building may not be displayed correctly. This is merely a display issue; the building functions normally. To view the building normally, move your view of the game screen so that the building is near the center of the screen. Blinking Cursor: If the Display Pointer Trails check box is selected in the Mouse Properties dialog box before you run the game, the cursor will blink when you are playing Zoo Tycoon. To stop the Zoo Tycoon cursor from blinking, click to clear the Display Pointer Trails check box. Game Drops to Desktop: When you click Play, the game may drop back to the desktop. This can occur if you are using an incorrect monitor. Change the monitor to Plug and Play, Super VGA 800 X 600, or use the original drivers from your monitor's manufacturer. Specific Video Issues --------------------- The following specific video adapters and chip sets have known video-related issues in Microsoft Zoo Tycoon: - Maxi Gamer Cougar and Maxi Gamer Xentor 32: You may experience some erratic game play with Zoo Tycoon when you use Maxi Gamer Cougar and Maxi Gamer Xentor 32 graphic cards. If you do experience difficulty, please contact the card's manufacturer to obtain their latest DirectX-compatible drivers. This is the only known workaround. Zoo Tycoon only fully supports DirectX 8.0a-compliant video cards. It is good practice to always install the latest certified drivers for all of your hardware. - NVidia Graphics Cards: Some versions of nVidia graphics cards may cause Zoo Tycoon to stop responding. To resolve this behavior, make sure that your graphics card is using driver 4.13.1.1241 or later. To download this driver, visit the following nVidia Web site: http://www.nvidia.com/ (http://www.nvidia.com/) If you cannot find the driver at that Web site, contact your graphics card manufacturer. Some Trident Blade 3D cards have been known to cause Zoo Tycoon to stop responding. You can workaround this issue by disabling DirectDraw using the DirectX Diagnostic tool (Dxdiag): 1. Click Start, click Run, type "dxdiag" (without the quotation marks), and then click OK. 2. Click the Display tab. 3. Click Disable next to DirectDraw: Acceleration Enabled. 4. Click Exit. NOTE: Disabling DirectDraw and Direct3D acceleration will slow overall performance. Additional query words: msgame ====================================================================== Keywords : kbgraphic kbimu Technology : kbGamesSearch kbZooTycoon Version : : Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.