DOCUMENT:Q320463 07-MAY-2002 [homegame] TITLE :Games: "Exception C0000006H" Error Message When Installing Game PRODUCT :Microsoft Home Games PROD/VER::2.0 OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Casino - Microsoft Flight Simulator 2002 - Microsoft Flight Simulator 2002 Professional Edition - Microsoft Midtown Madness 2, version 2.0 - Microsoft Zoo Tycoon ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to install any of the products that are listed at the beginning of this article, you may receive an error message similar to the following: EBUXXXX caused an exception C0000006H in module kernel32.dll at 0167:bff81960 NOTE: You may also receive a variation of this error message when you try to install other games. The error message always includes the "C0000006H" identifier. CAUSE ===== This behavior may occur if the CD-ROM is dirty or damaged, or if a problem prevents the CD-ROM drive or DVD-ROM drive from reading the disc. RESOLUTION ========== To troubleshoot disc-read errors, use the following methods in the order in which they are presented. Examine the Disc ---------------- Examine the disc for visible deformation or substantial scratches. If the disc is damaged, see the section "How to Obtain a Replacement Disc" later in this article. Clean the Disc -------------- Use a disc cleaning kit to clean the disc, or gently wipe the silver side of the disc with a soft, lint-free cotton cloth. Do not use paper cloth, which can scratch the plastic and leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the issue continues to occur, clean the disc with a damp cloth or a commercial CD-ROM cleaning solution. Dry the disc thoroughly before you insert it into the drive. More Troubleshooting Information -------------------------------- If the issue continues to occur, use one of the following articles to continue troubleshooting the issue: Q218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues Q126380 Troubleshooting CD-ROM Problems in Windows 2000 and Windows NT Q314096 How to Troubleshoot CD-ROM Problems in Windows XP How to Obtain a Replacement Disc -------------------------------- If you bought the program in the last 30 days, you may be able to return it to the store where you bought it to obtain a replacement under the Microsoft 30-Day Money Back Guarantee. Check the packaging for information about the 30-Day Money Back Guarantee. Alternatively, to obtain a replacement disc, call the Microsoft Order Desk at (800) 360-7561 and request a replacement for your damaged disc. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, visit the following Microsoft World Wide Offices Web page: http://www.microsoft.com/worldwide/default.htm Additional query words: msgame EBU installation IPF ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch kbHomeMMsearch kbGamesSearch kbFlightSimSearch kbMidtownMadSearch kbMidtownMadness2 kbCasino kbFlightSim2002 kbFlightSim2002Pro kbZooTycoon Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.