DOCUMENT:Q325730 26-JUL-2002 [homegame] TITLE :Games: "Stop" Error Message That References Nv4_disp.dll PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kberrmsg kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Flight Simulator 2002 - Microsoft Flight Simulator 2002 Professional Edition - Microsoft Flight Simulator 2000 - Microsoft Flight Simulator 2000 Professional Edition - Microsoft Midtown Madness, version 1.0 - Microsoft Train Simulator, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to run any of the programs that are listed at the beginning of this article, you may receive an error message similar to the following: STOP: 0x0000008E (0XC0000005, 0XBFA6EEE4, 0XBA8151374, 0X00000000) Nv4_disp.dll - Address BFA6EEE4, base at BF9B8000, Datestamp 3b8f4298 CAUSE ===== This issue may occur when the following conditions are both true: - Your computer has a video adapter that is based on an NVIDIA chip set. - Your video adapter drivers are corrupted or outdated. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps. Identify Your Video Adapter: To identify the manufacturer and model of your video adapter, follow these steps: 1. If you are using Microsoft Windows 98, click Start, point to Settings, and then click Control Panel. If you are using Microsoft Windows XP, click Start, and then click Control Panel. 2. Double-click System. 3. If you are using Windows 98, click the Device Manager tab. If you are using Windows XP, click the Hardware tab, and then click Device Manager. 4. Expand Display Adapters. 5. Under Display Adapters, note the manufacturer and model of your video adapter, and then click OK. 6. Close all open windows. Identify Your Video Adapter Driver Version: For additional information about how to identify the driver version of your video adapter, click the article number below to view the article in the Microsoft Knowledge Base: Q159487 Games: How to Determine the Version of Installed Video Driver Download and Install the Updated Retail Video Drivers: For information about how to download and install the latest drivers for your video adapter, contact the manufacturer. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. For information about how to contact NVIDIA, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z After you download the correct drivers, start your computer in Safe mode before you install the drivers. To do this, follow these steps: 1. Restart your computer. Press the F8 key repeatedly while the computer is restarting. On a computer that is configured for multiple operating systems, you can press the F8 key when you see the boot menu. 2. In the Windows Advanced Options menu, select Safe Mode, and then press ENTER. Press ENTER again to select your operating system if your computer has multiple operating systems. 3. Log on as Administrator. NOTE: The words Safe Mode appear in all four corners of the screen. If the words do not appear, repeat steps 1 through 3. 4. Install the NVIDIA drivers. For additional information about Safe mode options in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: Q315222 A Description of the Safe Boot Mode Options in Windows XP Install the Updated Reference Driver: If you install the most recent retail drivers for your video adapter, but continue to experience the symptoms described in this article, download and install the latest NVIDIA reference driver for your video adapter that is based on the NVIDIA chip set. Download and install the latest NVIDIA reference drivers from the following NVIDIA Web site. http://www.NVIDIA.com NOTE: NVIDIA releases reference drivers for their chip sets. These reference drivers may not be appropriate for all video adapters that are based on those chip sets. Update the VIA 4-in-1 driver: NOTE: Follow this step only if you have a VIA Technologies chip set motherboard. Install the latest VIA 4-in-1 driver from the following VIA Technologies Web site: http://www.viatech.com IMPORTANT: Contact your hardware manufacturer before you install the latest VIA 4-in-1 driver on your computer or make any modifications to your computer's BIOS settings. Additional query words: msgame ====================================================================== Keywords : kberrmsg kbimu Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbFlightSimSearch _IK kbMidtownMadSearch kbMidtownMadness kbFlightSim2000 kbTrainSim kbFlightSim2002 kbFlightSim2002Pro kbSimSearch Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.