DOCUMENT:Q327276 13-AUG-2002 [homegame] TITLE :Asherons Call: Cannot Connect by Using MSN DSL and Arescom PRODUCT :Microsoft Home Games PROD/VER::1.0 OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Asheron's Call, version 1.0 - Microsoft Asheron's Call: Dark Majesty, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you try to connect to Asheron's Call with MSN Broadband Internet access, you may not be able to connect. CAUSE ===== This problem may occur if either of the following conditions are true: - You recently reset your Arescom 800 modem. - You recently installed your Arescom 800 modem. The Arescom modem is designed to look for newer firmware whenever it is reset or installed. (Firmware is computer code that is inserted into programmable read-only memory.) The latest Arescom firmware, version 5/20, has problems with games that use UDP packets, such as Asheron's Call. RESOLUTION ========== To resolve the problem, install an earlier version of the firmware. This resolution means that you will not have the functionality of the latest Arescom firmware. For more information about the problems that the 5/20 version of the firmware fixes, see the "More Information" section of this article. The 5/20 firmware may prevent access to online multiplayer games. If the issues that fixed in the 5/20 firmware are not as important to you as online games, install the previous version of the firmware, version 10/24. To do so, follow these steps: 1. Start Microsoft Internet Explorer, and then visit the following MSN Web site: https://cpeconfig.dsl.msn.com 2. When you are prompted for your MSN member name and password, type them in the appropriate boxes. 3. Click Submit. The firmware is now installed in the modem. MORE INFORMATION ================ The 5/20 firmware fixes the following connectivity and special program issues: - Some of the known PPP Down issues. - The FTP issue found in previous versions. - The Voice & Video MSN Messenger and Microsoft Net Meeting issues exception scenario. MSN and Arescom are working on a newer firmware that will resolve the behavior and include the fixes in version 5/20. For the most current information, visit the following Arescom Web site: http://www.arescom.com/New/Trouble%20Shooting%20Page/Troubleshooting%20Main%20Page/Products%20Troubleshooting/MSNfaq.htm Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: msgame vials connection ====================================================================== Keywords : kbimu Technology : kbHomeProdSearch _IKkbbogus kbGamesSearch kbMSNSearch kbAsheronSearch kbAsheron100 kbAsheronDarkMaj Version : :1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.