XADM: Err Msg: IS Returns Service Specific Error 4021

 Last reviewed: April 3, 1997
Article ID: Q153326
The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When you attempt to start the Microsoft Exchange Information Store (IS), you might encounter the following error in the Event Log: 

   Event ID: 5000
   Source: MSExchangeIS
   Category: none
   Type: Error
   Unable to initialize the Microsoft Exchange Information Store service.
   Error 4021.

CAUSE

This occurs when the Microsoft Exchange Service Account does not have the correct permissions on the Site object.

MORE INFORMATION

Permissions can be set at the Organization, Site, and Configuration levels. This error will only be generated if you remove the permissions from the Microsoft Exchange Service Account at the Site level.

RESOLUTION

Start the Microsoft Exchange Administrator program, select the Site in which the IS will not start, click Properties from the File menu, click the Permissions tab, and give the Microsoft Exchange Service Account the Service Account Admin. Role.

Additional query words: won't start
Keywords : kbusage XADM
Version : 4.0 5.0
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 3, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.