DOCUMENT:Q142109 13-JUN-2001 [homekids] TITLE :Writer: ErrMsg: Integer Divide by Zero with STB Vision PRODUCT :Microsoft Home Kids Products PROD/VER:WINDOWS:1.0,1.1,3.1 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Creative Writer for Windows, versions 1.0, 1.1 - the operating system: Microsoft Windows 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Creative Writer on a Windows 3.x system using an STB Vision Display Meta driver from Gateway 2000, you may have trouble printing cards to a Hewlett-Packard (HP) DeskJet 500 series printer. You may receive the following error message: Application Error: Integer Divide by Zero. This occurs with version 1.24 of the STB Vision Display Meta driver. RESOLUTION ========== To resolve the problem, use the following steps: 1. In Program Manager, go to the Main group, then open Control Panel. 2. Run the Vision Control Panel. 3. Click Control Display 4. Change resolution to 16 colors. 5. Click OK 6. Click Restart Windows. 7. Return to Creative Writer and print the card. For additional information, please see the following article(s) in the Microsoft Knowledge Base: Q115071 Writer: Difficulty Printing Card to HP DeskJet NOTE: If you have programs which require 256 colors, repeat the above process, except change the number of colors to 256. Each time you want to print cards in Creative Writer, you will need to follow the above steps to change the colors back to 16, and so on. MORE INFORMATION ================ These steps are valid for version 1.24 of the STB Vision Display Meta driver dated 1/3/95 and later. (The version can be found in Vision Control Panel, Control Display, Help, About.) Additional query words: kids mskids artist maggie max writer mczee hangs printing prints card freezes crashes hp hewlett packard desk jet hpdj hpdeskjet simply the best kbmm homekids homekid error message err msg ====================================================================== Keywords : Technology : kbOSWinSearch kbHomeProdSearch kbZNotKeyword6 kbCreativeWriter100 kbCreativeWriter110 kbOSWin310 Version : WINDOWS:1.0,1.1,3.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.