DOCUMENT:Q142485  25-AUG-1999  [automap]
TITLE   :Streets 4.0: Highways Do Not Print Using HP Color Deskjet
PRODUCT :Microsoft Automap
PROD/VER:4.00
OPER/SYS:
KEYWORDS:kbbuglist

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Automap Streets for Windows, version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you print a map to a Hewlett-Packard (HP) Deskjet 500C, 540, or 550C color
printer, the Highway and Interstate lines do not print.

STATUS
======

This problem occurs when you use Microsoft Automap Streets version 4.0 and a
Hewlett-Packard (HP) Deskjet 500C, 540, or 550C color printer. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

WORKAROUND
==========

To resolve this problem, set the Road Drawing Style either to Regular or to
Enhanced. To change this setting, use the following steps:

1. Start Automap Streets.

2. Click Display Automap Streets.

3. On the Map menu, click Options.

4. Click the Drawing tab and set the Road Drawing Style either to Regular or to
   Enhanced. Click OK.

To successfully print the Highways and Interstate lines as a non-color image,
install the HP Deskjet 500 printer driver.

MORE INFORMATION
================

For additional information, please see the following article in the Microsoft
Knowledge Base:

   Q125653 Automap: Printing Problems with Canon BJC Series Printers

Additional query words: auto auto-map automap reference kbmm multimedia multi-media mult media map

======================================================================
Keywords          :  kbbuglist
Technology        : kbHomeMMsearch kbAutomapSearch kbAutomapStreets400
Version           : 4.00

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.