DOCUMENT:Q151433 08-NOV-2001 [homekids] TITLE :MSB Solar: ErrMsg: Video Not Available, Cannot Find vids:msvc PRODUCT :Microsoft Home Kids Products PROD/VER:1.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Scholastic's Magic School Bus series: Explores the Solar System for Windows, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== During the opening animation or subsequent animations in Magic School Bus Explores the Solar System (MSB Solar), you may receive an error message similar to the following, with diagonal lines in the background: Video not available, cannot find 'vids:msvc' decompressor. The exact text of the error message may vary, depending on the type of compression that was used to compress the file. Specifically, the "msvc" portion of the error message may be replaced by "cvid" or "iv32." CAUSE ===== This error message occurs when the necessary Video Compression codec(s) is not installed or is damaged. RESOLUTION ========== To resolve the problem, use the following steps: Windows 95/98 ------------- 1. Exit MSB Solar. 2. Click the Start button, point to Settings, and then click Control Panel. 3. Double-click Add/Remove Programs. 4. Click the Windows Setup tab. 5. In the Components list box, scroll to and click Multimedia. 6. Click Details. 7. If the Video Compression box is checked, it may not be installed properly, and should be removed. To remove Video Compression, do the following: a. Clear the Video Compression check box, and then click OK. b. Click OK again. c. Repeat steps 2-6 to return to the Video Compression option in Add/Remove Programs. 8. Make sure the Video Compression check box is selected. 9. Click OK, then click OK again. Follow the on-screen instructions. If you are still unable to run MSB Solar, try the following troubleshooting steps. NOTE: The following steps involve renaming and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help. 1. In the Windows\System folder on your hard drive, rename the following files: Iccvid.drv (Supermatch Cinepak) Indeov.drv (Intel Indeo) Ir32.dll (Intel Indeo) Msvidc.drv (Microsoft Video 1 Compressor) Msrle.drv (Microsoft RLE Compressor) NOTE: The Indeov.drv file may not be in the Windows\System folder on your hard drive. If this is the case, continue with the steps as outlined in this article. 1. Repeat steps 2-9 in the section above. For more information on Video Codecs in Windows, please see the following article in the Microsoft Knowledge Base: Q138261 Error Message: Video Not Available, Cannot Find Decompressor Windows 3.x ----------- 1. Exit MSB Solar. 2. Reinstall MSB Solar. If you are still unable to run MSB Solar, try the following troubleshooting steps. NOTE: The following steps involve renaming and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help. 1. In the Windows\System folder on your hard drive, rename the following files: Iccvid.drv (Supermatch Cinepak) Indeov.drv (Intel Indeo) Ir32.dll (Intel Indeo) Msvidc.drv (Microsoft Video 1 Compressor) Msrle.drv (Microsoft RLE Compressor) 2. Delete the MSKids\MSBSolar folder on the hard drive, and reinstall MSB Solar. 3. Restart Windows. For more information on Video Codecs in Windows 3.x, please see the following article in the Microsoft Knowledge Base: Q124945 Video Clip Error Msg: Cannot Find Decompressor MORE INFORMATION ================ The opening animation in MSB Solar uses the Microsoft Video 1 (msvc) codec. The animations between planets use the SuperMatch Cinepak (cvid) codec or a combination of the Video 1 and SuperMatch Cinepak codecs. Other animations, such as those in At A Glance; for example, Jupiter At A Glance, use the Intel Indeo (iv32) codecs. Additional query words: kids mskids msb msbss frizz kbmm multimedia multi-media multi media msbsolar planet msbss homekids homekid winmsbsolar vids:cvid vids:iv32 ====================================================================== Keywords : Technology : kbHomeProdSearch kbZNotKeyword kbKidsSearch kbScholasticSolar kbMSBSearch Version : 1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.