DOCUMENT:Q154321 08-NOV-2001 [homekids] TITLE :MSB Dinosaurs: Hangs at a Black Screen on Startup PRODUCT :Microsoft Home Kids Products PROD/VER:WINDOWS:1.0,95 OPER/SYS: KEYWORDS:kbdisplay kbenv kbmm kbtlckbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows, version 1.0 - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start Magic School Bus Explores in the Age of Dinosaurs (MSB Dinosaurs), the program may suddenly quit or stop responding (hang) while displaying a black screen. CAUSE ===== This issue can occur if the following entries in the Windows system files are missing, incomplete, or incorrect: Win.ini ------- [mci extensions] avi=avivideo System.ini ---------- [MCI] avivideo=mciavi.drv RESOLUTION ========== To resolve this issue, verify whether or not these entries exist in the Win.in and System.ini files. To do this, use the following steps: 1. Click Start, and then click Run. 2. In the Open box, type "sysedit" (without the quotation marks), and then click OK. This opens the System Configuration Editor. 3. Click the Win.ini file to bring it to the front. 4. On the Search menu, click Find. 5. Type "[mci extensions]" (without the quotation marks), and then click Next. 6. When [mci extensions] is located, scroll down to view the contents of the [mci extensions] section and verify that the following line exists: avi=avivideo NOTE: If the avi=avivideo line is missing from the [mci extensions] section, add it as it appears above. Note that capitalization is not important. 7. On the File menu, click Save. 8. On the Windows menu, click the System.ini file to bring it to the front. 9. On the Search menu, click Find. 10. Type "[mci]" (without the quotation marks), and then click Next. 11. When [mci] is located, scroll down to view the contents of the [mci] section and verify that the following line exists: avivideo=mciavi.drv NOTE: If the avivideo=mciavi.drv line is missing from the [mci] section, add it as it appears above. Note that capitalization is not important. 12. On the File menu, click Save. 13. On the File menu, click Exit. 14. Click Start, click Shut Down, click Restart The Computer, and then click Yes. After following these steps, MSB Dinosaurs should run successfully. MORE INFORMATION ================ If you continue to experience this problem, please see the following article(s) in the Microsoft Knowledge Base: Q156674 MSB Dinos: Black Screen Before Microsoft Logo with SB 16 Additional query words: kbmm hangs lockup locks hanging froze hanged locked homekid hang crash crashes freezes freeze frozen up dinosaurs msbdinos schoolbus ====================================================================== Keywords : kbdisplay kbenv kbmm kbtlc kbfaq Technology : kbHomeProdSearch kbWin95search kbZNotKeyword kbKidsSearch kbZNotKeyword3 kbScholasticDinosaurs kbMSBSearch Version : WINDOWS:1.0,95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.