DOCUMENT:Q195344 04-NOV-1999 [homekids] TITLE :My Personal Tutor: Sound Is Distorted When You Run Program PRODUCT :Microsoft Home Kids Products PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv kbsound mskids kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft My Personal Tutor: Sam's Hide and Seek Adventure, version 1.0 - Microsoft My Personal Tutor: Sky's Space Station Voyage, version 1.0 - Microsoft My Personal Tutor: Turru's Daring Sea Quest, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run one of the My Personal Tutor programs listed earlier in this article, the sound may be distorted. The sound quality is especially poor when you sign in to the program. CAUSE ===== This behavior can occur if both of the following conditions are true: - You are running a My Personal Tutor 1st & 2nd grade title on a Microsoft Windows 95-based computer. - An ES1788 PnP sound card is installed in the computer. RESOLUTION ========== To resolve this issue, download and install the latest sound driver for the ES1788 PnP sound card from the following ESS Technology Web site: http://www.esstech.com MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: mpt mskids audio warble warbly bad ====================================================================== Keywords : kb3rdparty kbenv kbsound mskids kbimu Technology : kbHomeProdSearch kbKidsSearch kbMPTSam kbMPTSky kbMPTTurru Version : WINDOWS:1.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.