DOCUMENT:Q203844  26-MAY-1999  [automap]
TITLE   :Err Msg: Trip Planner 98 Requires 256 Colors and 640 x 480...
PRODUCT :Microsoft Automap
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kbdisplay kbenv kberrmsg kbimu

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The information in this article applies to:

 - Microsoft Expedia Trip Planner 98 
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SYMPTOMS
========

When you attempt to start Expedia Trip Planner 98, you may receive an error
message similar to the following:

   Trip Planner 98 requires 256 colors and 640 x 480 resolution to run.

You may experience this symptom even when the color palette is set to 256 colors
or higher, and the screen resolution is set to 640 x 480 pixels or higher.

CAUSE
=====

This behavior can occur if your video adapter is configured to use a video
driver designed for Microsoft Windows 3.x.

RESOLUTION
==========

To resolve this issue, contact the manufacturer of your video adapter to inquire
about how to obtain and install the latest Microsoft Windows 95/98 version of
the video driver for your video adapter.

For information about how to contact the manufacturer of your video adapter,
click the appropriate article number below to view the article in the Microsoft
Knowledge Base:

   Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

   Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

   Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: auto-map amap display desktop area legacy

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Keywords          : kbdisplay kbenv kberrmsg kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch
Version           : WINDOWS:
Issue type        : kbprb

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