DOCUMENT:Q229820 07-SEP-2001 [automap] TITLE :Expedia Streets and Trips 2000: "Runtime Error!" When You Print PRODUCT :Microsoft Automap PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kb3rdparty kberrmsg kbprint kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Expedia Streets and Trips 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to print from Microsoft Expedia Streets and Trips 2000, you may receive the following error message: Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Microsoft Expedia Streets & Trips\System\Autmap71.exe Abnormal Program Termination If you click OK, you may receive the following error message: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. If you click Details, you receive the following error message: Autmap71 caused an invalid page fault in module Mfc42.dll. CAUSE ===== This behavior can occur if you are using a Hewlett Packard (HP) printer. RESOLUTION ========== To resolve this issue: 1. Download and install the latest printer driver available for your HP printer from the following Hewlett Packard Web site: http://www.hp.com/ 2. Configure your computer to use this printer driver when you print from Expedia Streets and Trips 2000. To do this: a. Click Start, point to Settings, and then click Printers. b. Right-click the Hewlett Packard printer. c. Click "Set as Default". d. Close the Printers window. MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: est2000 auto-map amap printing vc++ deskjet 2500c 697c 712c 882c ====================================================================== Keywords : kb3rdparty kberrmsg kbprint kbimu Technology : kbHomeProdSearch kbExpediaSearch kbExpediaStreets2000 Version : WINDOWS: Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.