DOCUMENT:Q239531  07-SEP-2001  [automap]
TITLE   :Streets 98 Err Msg: General Protection Fault in Module <Unknown>
PRODUCT :Microsoft Automap
PROD/VER:WINDOWS:
OPER/SYS:
KEYWORDS:kberrmsg kbprint kbimu

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The information in this article applies to:

 - Microsoft Expedia Streets 98 
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SYMPTOMS
========

When you attempt to print a map from Microsoft Expedia Streets 98, you may
receive the following error message:

   Autmap6 caused a general protection fault in module <unknown>.

CAUSE
=====

This behavior can occur if one of the following video adapters is installed in
your computer.

 - Diamond Viper V550
 - STB nVidia ZXV, 8 MB AGP
 - STB Velocity 128

RESOLUTION
==========

To work around this issue, use either of the following methods:

Configure Your Computer to Use a High Color (16 bit) Palette
------------------------------------------------------------

To configure your computer to use a High Color (16 bit) palette:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Display.

3. Click the Settings tab.

4. In the Color Palette or Colors box, click High Color (16 bit).

5. Click OK. If you are prompted to restart your computer, do so.

Reduce Graphics Hardware Acceleration
-------------------------------------

To reduce graphics hardware acceleration:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click System.

3. On the Performance tab, click Graphics.

4. Move the Hardware Acceleration slider until it is one notch to the right of
   None (the Basic acceleration setting).

5. Click OK, and then click Close.

6. When you are prompted to restart your computer, click Yes.

NOTE: If you encounter any problems after you reduce graphics hardware
acceleration, follow these steps to restore graphics hardware acceleration to
the original setting:

a. Restart Windows in Safe mode. To do so, follow the appropriate steps for your
   operating system.

   Microsoft Windows 95:

   Restart your computer. When you see the "Starting Windows 95" message, press
   the F8 key, and then choose Safe Mode from the Startup menu.

   Microsoft Windows 98:

   Restart your computer, press and hold down the CTRL key after your computer
   completes the Power On Self Test (POST), and then choose Safe Mode from the
   Startup menu.

b. When Windows starts in Safe mode, click OK.

c. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration slider
   back to its original position.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: multi multi-media media mm auto-map amap

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Keywords          : kberrmsg kbprint kbimu 
Technology        : kbHomeProdSearch kbExpediaSearch
Version           : WINDOWS:
Issue type        : kbprb

=============================================================================

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