DOCUMENT:Q269804 06-AUG-2002 [homekids] TITLE :Magic School Bus: Slow Performance with Network Installation PRODUCT :Microsoft Home Kids Products PROD/VER:: OPER/SYS: KEYWORDS:kbnetwork kbsetup mskids kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Scholastic's The Magic School Bus in Concert - Scholastic's The Magic School Bus Lands on Mars ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Microsoft Scholastic's The Magic School Bus in Concert or Microsoft Scholastic's The Magic School Bus Lands on Mars from a shared CD-ROM drive over your network, you may experience any of the following symptoms: - Sound playback in the program may pause or skip. - Animation playback in the program may pause or skip. - Scene transitions may be unexpectedly slow. - You may experience other symptoms of slow performance. CAUSE ===== This behavior can occur if you used a Universal Naming Convention (UNC) network path to the shared CD-ROM drive to install The Magic School Bus in Concert or The Magic School Bus Lands on Mars. When you install The Magic School Bus in Concert or The Magic School Bus Lands on Mars from a shared CD-ROM drive over your network, you must map a network drive to the shared CD-ROM drive before you install the program. RESOLUTION ========== To prevent this issue from occurring, map a network drive to the shared CD-ROM drive, and then install the program from the mapped network drive. To resolve this issue, uninstall the program, map a network drive to the shared CD-ROM drive, and then reinstall the program from the mapped network drive. To do this: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Add/Remove Programs. 3. Click "Scholastic's The Magic School Bus in Concert" or "Scholastic's The Magic School Bus Lands on Mars", and then click Add/Remove. 4. Follow the instructions on the screen to remove the program. 5. Right-click Start, and then click Explore. 6. On the Tools menu, click Map Network Drive. 7. Note the drive letter in the Drive box. 8. In the Path box, type the following line \\\ where is the name of the server on which the program CD-ROM is located, and is the name of the shared folder in which the program CD-ROM is located. 9. Click to select the "Reconnect at logon" check box, and then click OK. 10. Click Start, and then click Run. 11. In the Open box, type :\, where is the drive letter of the network drive that you mapped in steps 5 through 9, and then click OK. 12. If necessary, browse to the folder on the mapped network drive that contains the program CD-ROM. 13. Double-click the MSBCAuto.exe file or the MSBMAuto.exe file, and then follow the instructions on the screen to reinstall the program. Additional query words: kids mskids msbconcert msbmars jerky jumpy lag drag ====================================================================== Keywords : kbnetwork kbsetup mskids kbimu Technology : kbHomeProdSearch kbKidsSearch kbMSBSearch Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.