DOCUMENT:Q271229 07-JUN-2002 [automap] TITLE :Streets & Trips 2001 Err Msg: The IO Operation Has Been Aborted PRODUCT :Microsoft Automap PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbsetup kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Streets and Trips 2001 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Microsoft Streets and Trips 2001, you may receive the following error message: The IO operation has been aborted because of a thread exit or an application request. CAUSE ===== This behavior can occur if either of the following conditions is true: - Your CD-ROM drive is unable to read the Streets and Trips 2001 CD-ROM. - The Streets and Trips 2001 CD-ROM is defective. RESOLUTION ========== To resolve this issue, use the following methods in the order in which they are presented. Clean the CD-ROM ---------------- Clean the CD-ROM. To do this, use a CD-ROM cleaning kit, or gently wipe the silver side of the CD-ROM with a soft, lint-free cotton cloth. Do not use paper cloth which can scratch the plastic and leave streaks. When you clean the CD-ROM, wipe from the center of the disc outward. Do not use a circular motion. If the issue continues to occur, clean the CD-ROM with a damp cloth or a commercial CD cleaning solution. Dry the CD-ROM thoroughly before you insert it into the CD-ROM drive. If the issue continues to occur, proceed to the next method. Reduce CD-ROM Drive Caching --------------------------- To reduce CD-ROM drive caching: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click System. 3. Click the Performance tab, and then click File System. 4. Click the CD-ROM tab. 5. Move the "Supplemental cache size" slider all the way to the left (the Small setting). 6. In the "Optimize access pattern for" box, click "No read-ahead". 7. Click OK, and then click Close. 8. When you are prompted to restart the computer, do so. If the issue continues to occur, proceed to the next method. Inspect the CD-ROM ------------------ Inspect the CD-ROM for visible deformation or scratches. If the disc is damaged, contact Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You can also order it online at the following Microsoft Web site: http://parts.microsoft.com NOTE: If the CD-ROM was provided with your computer, you need to contact your computer manufacturer to obtain a replacement CD-ROM. For information about how to contact your computer manufacturer, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: st2001 auto-map amap installs setup fails ====================================================================== Keywords : kberrmsg kbsetup kbimu Technology : kbHomeProdSearch kbExpediaSearch Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.