DOCUMENT:Q299055 05-JUL-2002 [automap] TITLE :OFFXP: Help Does Not Work After MapPoint Is Uninstalled PRODUCT :Microsoft Automap PROD/VER:: OPER/SYS: KEYWORDS:kbimu ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft MapPoint 2002, used with: - Microsoft Office XP (Setup) ------------------------------------------------------------------------------- SYMPTOMS ======== After you uninstall Microsoft MapPoint 2002, Office Help no longer works as expected. CAUSE ===== This behavior occurs if MapPoint 2002 is installed after Microsoft Office XP is installed. Under these circumstances, the Help files are changed to MapPoint. When MapPoint is removed, the pointers to the original Office Help files are not replaced. RESOLUTION ========== To resolve this issue, run a repair on Office XP. Additional query words: ====================================================================== Keywords : kbimu Technology : kbHomeProdSearch kbMapptSearch kbMapPoint2002 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.